Account Manager (m/f/d)

RELX International; Frankfurt; Hybrid; EUR 44,000 - 73,000; Full time

Benefits offered by this job

Competitive salary and incentive

Career development pathways

Learning and development resources

Global benefits and wellbeing

Job summary

LexisNexis Risk Solutions in Frankfurt is seeking an Account Manager to drive customer success, retention, and revenue across an existing portfolio. You will manage renewals, expand product usage, and act as a trusted advisor to clients, building relationships with senior stakeholders.

This hybrid role combines proactive account management with coordinating across internal teams to deliver a seamless customer experience and protect recurring revenue; fluency in English and German is mandatory.

Qualifications

• Proven ability to manage a portfolio of customers and meet renewal and revenue targets.
• Strong communication and relationship-building skills, including confident phone engagement.
• Proactive, empathetic, and able to resolve customer issues effectively.
• Highly organised and detail-oriented, with the ability to manage multiple priorities.
• Strong analytical and problem-solving skills to identify trends and opportunities.
• Adaptable and able to collaborate effectively with cross-functional teams.
• Results-driven, with a focus on customer satisfaction and commercial growth.
• Fluency in English and German is mandatory.
• Experience using CRM systems (Salesforce preferred).
• Background in account management or client-facing roles with senior stakeholders.
• Familiarity with structured sales methodologies (e.g., MEDDPICC, SPIN).

Responsibilities

• Manage a portfolio of existing customers, acting as their main point of contact
• Build strong, long-term relationships to ensure high satisfaction and retention
• Own the full renewal cycle, ensuring timely and accurate contract renewals
• Own the full renewal cycle, Identify and qualify upsell and cross-sell opportunities to drive incremental revenue
• Monitor account health, spot risks early, and take proactive action
• Deliver onboarding and tailored product training to new and existing users
• Coordinate with internal teams to resolve issues and support a seamless customer experience
• Maintain accurate CRM records, forecasts, and opportunity updates
• Provide regular updates to leadership on performance and account activity

Skills

Portfolio management

Renewals targets

Relationship building

Phone engagement

Salesforce

Bilingual EN/DE

Cross-functional teamwork

Analytical thinking

Tools

Salesforce CRM

Job description

About the business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/ .

About our Team

Are you looking to join an industry-leading sales organisation? Our sales team based in London/Frankfurt is dedicated to partnering with organisations to address and solve complex risk problems. You will be joining a high-performance sales team in a business enjoying significant growth, a global FTSE 100 company and well renowned in the market.

About the role

As an Account Manager at LexisNexis Risk Solutions, you will drive customer success, retention, and revenue growth across your assigned portfolio. You will manage existing customers throughout their lifecycle, secure timely renewals, and proactively identify opportunities to expand product usage, add licences, and introduce complementary solutions.

You'll act as a trusted advisor to your clients, building strong relationships at all levels and developing a deep understanding of their needs. Through regular engagement, training, and ongoing account management, you'll help customers maximise the value of our solutions while protecting and growing recurring revenue.

Working closely with internal teams, you'll coordinate a seamless customer experience and contribute to the overall commercial success of the territory. If you're proactive, detail-oriented, and passionate about delivering exceptional customer outcomes, this role offers a fantastic opportunity to make a meaningful impact.

Responsibilities

• Manage a portfolio of existing customers, acting as their main point of contact
• Build strong, long-term relationships to ensure high satisfaction and retention
• Own the full renewal cycle, ensuring timely and accurate contract renewals
• Own the full renewal cycle, Identify and qualify upsell and cross-sell opportunities to drive incremental revenue
• Monitor account health, spot risks early, and take proactive action
• Deliver onboarding and tailored product training to new and existing users
• Coordinate with internal teams to resolve issues and support a seamless customer experience
• Maintain accurate CRM records, forecasts, and opportunity updates
• Provide regular updates to leadership on performance and account activity

Requirements

• Proven ability to manage a portfolio of customers and meet renewal and revenue targets
• Strong communication and relationship-building skills, including confident phone engagement
• Proactive, empathetic, and able to resolve customer issues effectively
• Highly organised and detail-oriented, with the ability to manage multiple priorities
• Strong analytical and problem-solving skills to identify trends and opportunities
• Adaptable and able to collaborate effectively with cross-functional teams
• Results-driven, with a focus on customer satisfaction and commercial growth
• Fluency in both English and German is mandatory
• Experience using CRM systems (Salesforce preferred)
• Background in account management or client-facing roles with senior stakeholders
• Familiarity with structured sales methodologies (e.g., MEDDPICC, SPIN)

Work in a way that works for you

We promote flexibility and a healthy work-life balance. This role is for our office in Frankfurt with a hybrid working model (typically 2 days in the office), alongside opportunities to engage with partners both virtually and face-to-face.

Working for you

We know that your wellbeing and career growth are key to long-term success.

We offer

• Competitive salary and incentive structure
• Clear career development pathways across sales and account management
• Access to learning and development resources
• Global benefits and wellbeing initiatives

Primary Location Base Pay Range: Germany - Frankfurt (Baseler Platz) €44,100 - €73,300. Total Target Cash Range: €67,700 - €112,900.

Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.