Academic and Finance Advisor I

Jobtailor; Deutschland; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking an Advisor to support online university students and ensure SAP compliance. You will guide students through financial aid requirements, explain policies, and coordinate with departments to resolve issues.

This role requires strong communication, organization, and a service-oriented mindset. You will handle multiple priorities, document interactions, and maintain confidentiality while helping students succeed.

Qualifikationen

• Bachelor's degree preferred; minimum one year in advising, customer service or related field
• Experience in student services or training and development in a collegial setting preferred
• Experience in fast-paced customer or student-centric positions preferred
• Knowledge of academic and business practices in an online university environment
• Possession of knowledge of university policies, procedures, and updates
• Strong customer service focus with the ability to manage conflict and escalate appropriately
• Excellent written communication and ability to document interactions clearly
• Confidentiality and integrity in all interactions and documentation
• Proficiency with Microsoft Office suite and online engagement tools
• Eligible to access NSLDS and related systems

Aufgaben

• Manage student load and complete daily tasks as directed by leadership through the Roadrunner System, Student Portfolio Report, or other tools.
• Proactively identify and support at-risk students, providing early resolutions and connecting them to resources for success.
• Monitor student degree plans, course schedules, and academic progress to ensure compliance with University policies and SAP standards.
• Advise students on financial aid requirements, university policies, and changes to their course of study.
• Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts to maintain receivables.
• Maintain professionalism while supporting escalated students and delivering University communications.
• Participate in team meetings, trainings, and departmental or special projects, contributing to a positive and collaborative work environment.
• Maintain regular and reliable attendance, and perform other duties as assigned.

Kenntnisse

Customer service

Advising

Conflict management

Communication

Organization

Teamwork

Ausbildung

Bachelor's degree

Tools

Microsoft Office

NSLDS access

Jobbeschreibung

Responsibilities

• Manage student load and complete daily tasks as directed by leadership through the Roadrunner System, Student Portfolio Report, or other tools.
• Proactively identify and support at-risk students, providing early resolutions and connecting them to resources for success.
• Monitor student degree plans, course schedules, and academic progress to ensure compliance with University policies and Satisfactory Academic Progress (SAP) standards.
• Advise students on financial aid requirements, university policies, and changes to their course of study.
• Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts to maintain reasonable receivables.
• Maintain professionalism while supporting escalated students and delivering University communications.
• Participate in team meetings, trainings, and departmental or special projects, contributing to a positive and collaborative work environment.
• Maintain regular and reliable attendance, and perform other duties as assigned.

Requirements

• Bachelor's degree preferred
• Minimum of one (1) year of experience in advising, customer service or related is required
• Experience in student services or training and development in a collegial setting preferred
• Experience working in a fast-paced customer or student-centric position preferred
• Experience in higher education and technology-driven enterprise preferred
• All skills, abilities, and education will be considered for minimum qualifications.
• Knowledge of academic and business practices in an online university environment.
• Knowledge of University policies, procedures, and updates.
• Strong customer service focus with the ability to manage conflict, de-escalate concerns, and communicate professionally across all channels with students.
• Solution-oriented approach when supporting students, colleagues, faculty, and staff while following University and federal guidelines.
• Understanding of financial aid programs, the FDCP Act, and standard payment practices.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting.
• Maintains confidentiality and integrity in all interactions and documentation.
• Skilled in written communication, report preparation, and the use of technology for online engagement.
• Collaborative team player who contributes to a positive and productive work environment.
• Knowledge of and alignment with the University’s mission, vision, and goals.
• Proficient in Microsoft Office.
• Must be eligible to receive access to the National Student Loan Data System (NSLDS).