2027 Graduate Trainee - Technical Support Engineer (m/w/d; Full-time)

Hikvision DACH; Frankfurt; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Hikvision DACH in Frankfurt invites applications for a 2026 Graduate Trainee position. This program targets graduates in 2026 with limited full-time work experience, offering hands-on exposure and training across customer support and IT solutions.

You will provide support via phone and email to distribution partners and installers, maintain the CRM, participate in regular trainings, and strive to meet targets while delivering excellent customer service. Fluency in Mandarin and German is required.

Qualifikationen

• Graduating in 2026 with limited full-time experience (≤12 months).
• Fluency in Mandarin and German.

Aufgaben

• Provide support via phone and e-mail to distribution partners and installers.
• Research and explain possible solutions and/or alternatives showing empathy and adherence to policies.
• Assist with testing products and report results to line manager.
• Maintain and update the CRM system with accurate customer and ticket data.
• Attend regular training and meetings to expand knowledge and performance.
• Understand and strive to meet targets while delivering excellent customer service.

Kenntnisse

Team player

Communication skills

Positive attitude

IT passion

Mandarin

German

Tools

CRM software

Jobbeschreibung

This role is a 2026 Graduate Trainee position and is intended for candidates who will graduate in 2026 and who do not have substantial full-time professional experience (over 12 months).

Other applicants may wish to view our current openings on LinkedIn.

Responsibilities

• Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.
• Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
• Help and support with testing products; and report the results to your line manager.
• Maintain and develop the company's CRM system by insuring all data relating to customers and support tickets are accurate and up to date.
• Attend regular training and meetings to maintain and expand knowledge and performance level.
• Understand and strive to meet or exceed targets while providing excellent consistent customer service.

Competences

• A good team player who is able to work with other team members to achieve team targets
• Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations
• Positive attitude towards work
• A demonstrable passion for Information Technology
• Fluent in Mandarin, both written and verbal
• Fluent in German