Sé de los primeros/as/es en solicitar esta vacante
Global CX Senior Analyst — Equity & Growth Opportunity
Nu
Bogotá
Presencial
COP 80.000.000 - 120.000.000
Jornada completa
Ayer
Sé de los primeros/as/es en solicitar esta vacante
Descripción de la vacante
A leading digital banking platform is seeking a Customer Excellence Senior Analyst for its Bogotá office. This role involves ensuring exceptional customer support and managing CX metrics, with responsibilities including training, monitoring service levels, and coordinating improvements. The ideal candidate will have 2-3 years of customer service experience, fluency in English, and a professional degree. The company offers competitive benefits and values diversity and inclusion in its teams.
Servicios
Chance of earning equity
Extended maternity and paternity leaves
Health and life insurance
Mental health and wellness assistance program
Learning platform of courses
15 workdays of vacation
Work-from-home allowance
Parental consultancy
Formación
2 to 3 years of experience in operations and customer service.
Strong communication and listening skills for diverse interactions.
Responsabilidades
Monitor and execute first and second level service across channels.
Manage CX knowledge base and train team members.
Identify improvements and alert stakeholders.
Coordinate with organizational initiatives and guarantee process mapping.
Conocimientos
Fluent in English
Portuguese proficiency
Data-driven
Analytical skills
Multi-tasking skills
Great people skills
Educación
Professional degree
Descripción del empleo
A leading digital banking platform is seeking a Customer Excellence Senior Analyst for its Bogotá office. This role involves ensuring exceptional customer support and managing CX metrics, with responsibilities including training, monitoring service levels, and coordinating improvements. The ideal candidate will have 2-3 years of customer service experience, fluency in English, and a professional degree. The company offers competitive benefits and values diversity and inclusion in its teams.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.