Voice Platform Engineer: CUCM & SIP Expert

Oceans Code Experts; Colombia; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Oceans Code Experts is seeking an AX-20 Voice Engineer to support voice platform migrations or decommissions and administer Cisco Unified Communications Manager (CUCM). You will troubleshoot voice quality issues, collaborate with telecom carriers, and ensure smooth operation of voice technologies across multiple sites.

The role requires 3+ years of hands-on voice/UC engineering, strong English communication, and familiarity with ITIL processes.

Formación

• Bachelor's degree or equivalent experience in IT/Telecommunications.
• 3+ years of hands-on voice/UC engineering experience incl. CUCM.
• Working knowledge of SIP, RTP, QoS, voice gateways, SIP trunking.

Responsabilidades

• Administer CUCM and execute voice MACDs.
• Troubleshoot voice quality in a multi-site environment.
• Follow ITIL incident and change management processes.

Conocimientos

CUCM administration

Voice protocols

SIP

Teams/Cloud voice

Educación

Bachelor's degree in IT/Telecommunications

Herramientas

CUCM

Descripción del empleo

Oceans Code Experts is seeking an AX-20 Voice Engineer to support voice platform migrations or decommissions and administer Cisco Unified Communications Manager (CUCM). You will troubleshoot voice quality issues, collaborate with telecom carriers, and ensure smooth operation of voice technologies across multiple sites.

The role requires 3+ years of hands-on voice/UC engineering, strong English communication, and familiarity with ITIL processes.