Voice Engineer

Oceans Code Experts; Colombia; Hybrid; COP 48,000,000 - 80,000,000; Full time

Job summary

Oceans Code Experts is seeking an AX-20 Voice Engineer. You will manage CUCM, troubleshoot voice quality, and support migrations while coordinating with telecom carriers. You’ll work in a hybrid schedule with up to 40 hours per week.

The role requires 3+ years in voice/UC engineering, strong knowledge of SIP/RTP/QoS, and excellent English communication. This position offers collaborative teamwork across multi-country clients and a focus on documentation and best practices.

Qualifications

• Bachelor's degree in IT, Telecommunications or equivalent experience.
• 3+ years hands-on voice/UC engineering including CUCM administration.
• Solid knowledge of SIP, RTP, QoS, voice gateways and SIP trunking.
• Experience with voice MACDs and multi-site troubleshooting.
• Experience with telecom carriers on trunks, circuits and porting.
• Familiarity with ITIL incident and change management processes.
• Strong English verbal and written communication.

Responsibilities

• Administer CUCM and execute voice MACDs.
• Troubleshoot voice quality issues across multiple sites.
• Follow ITIL incident and change management processes.
• Collaborate with telecom carriers on trunks, circuits, and porting.
• Support voice platform migrations or decommissions.
• Maintain smooth operation of SIP, RTP, QoS, gateways, and SIP trunking.
• Communicate with cross-functional teams and clients.
• Maintain thorough documentation of configurations and troubleshooting procedures.

Skills

English communication

Cross-team collaboration

Problem solving

Education

Bachelor's degree in Information Technology or Telecommunications

Tools

CUCM

SIP

RTP

QoS

Voice gateways

SIP trunking

ITIL processes

CCNA/CCNP Collaboration (Nice to Have)

Teams Phone / Direct Routing (Nice to Have)

Job description

AX-20 Voice Engineer

hybrid CO mid full time

Job Description

Job Summary

Oceans Code Experts is looking for a talented AX-20 Voice Engineer to join our team. This role involves supporting voice platform migrations or decommissions, administering Cisco Unified Communications Manager (CUCM), and working with voice protocols and technologies.

Job Responsibilities

• Administer Cisco Unified Communications Manager (CUCM) and execute voice MACDs.
• Troubleshoot voice quality issues in a multi-site environment.
• Work with ITIL incident and change management processes.
• Collaborate with telecom carriers on trunks, circuits, and number porting.
• Support voice platform migrations or decommissions.
• Ensure smooth operation of voice protocols and technologies: SIP, RTP, QoS, voice gateways, and SIP trunking.
• Communicate effectively with cross-functional teams and clients.
• Maintain strong documentation practices for configurations and troubleshooting procedures.

Job Requirements

• Bachelor's degree in Information Technology, Telecommunications, or related field, or equivalent professional experience.
• 3+ years of hands-on voice/UC engineering experience, including administration of Cisco Unified Communications Manager (CUCM).
• Working knowledge of voice protocols and technologies: SIP, RTP, QoS, voice gateways, and SIP trunking.
• Experience executing voice MACDs and troubleshooting voice quality issues in a multi-site environment.
• Experience working with telecom carriers on trunks, circuits, and number porting.
• Familiarity with ITIL incident and change management processes.
• Strong verbal and written communication skills in English.

Nice to Have

• Experience supporting voice platform migrations or decommissions (CUCM to cloud calling, Teams Phone, or similar).
• Cisco Collaboration certification (CCNA/CCNP Collaboration) or equivalent.
• Experience with Microsoft Teams Phone / Direct Routing.
• Experience in a managed services environment supporting enterprise clients.
• Bilingual English/Spanish or English/Portuguese a plus, given the engagement's multi-country footprint.

Position Type and Expected Hours of Work

• Full-time consulting position.
• Up to 40 hours per week.
• Flexible core hours.
• Hybrid.