US Accounts Manager – Growth & Retention (Bogotá)

Arches; Bogotá ciudad; Híbrido; COP 120.000.000 - 180.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13th Month Salary

Performance-based annual increases

Equity potential

Relocation support (visa, housing)

Descripción de la vacante

Arches in Bogotá is seeking an Account Manager, US Clients to join our founding team. You will own a portfolio of high-value US client accounts across strategy firms, private equity, and corporate strategy groups, serving as the primary commercial bridge.

You will translate client needs into actionable engagements, collaborate with Project Managers and Client Solutions Specialists in Bogotá, and drive retention, expansion, and disciplined pipeline management while adhering to compliance

Formación

• 3+ years of B2B account management, client success, professional services, or commercial client-facing experience.
• Proven ability to retain, manage, and measurably grow enterprise client relationships over time.
• Strong business judgment and confidence engaging with senior decision-makers in high-stakes environments.
• Native or Fluent English (written and spoken) is required; able to lead US client calls and write executive emails.
• Organized and detail-oriented with practical experience using CRMs and performance data to prioritize daily account strategy.

Responsabilidades

• Own Account Portfolios: serve as the primary contact for key users, project leads, and decision-makers across assigned US client accounts.
• Drive Retention & Expansion: monitor account activity to identify upsell opportunities and expand usage across departments.
• Lead Business Reviews: conduct regular client check-ins, performance reviews, and feedback sessions.
• Translate Client Needs: understand complex requests, clarify priorities, and establish clear delivery expectations.
• Partner with Client Solutions: collaborate with Project Managers and Client Solutions Specialists in Bogotá to turn briefs into engagements.
• Risk Mitigation: identify and resolve service delivery issues with clear communication when timelines are at risk.

Conocimientos

Account management

Client relationships

Commercial acumen

English proficiency

CRM skills

Educación

Bachelor’s degree

Descripción del empleo

Arches in Bogotá is seeking an Account Manager, US Clients to join our founding team. You will own a portfolio of high-value US client accounts across strategy firms, private equity, and corporate strategy groups, serving as the primary commercial bridge.

You will translate client needs into actionable engagements, collaborate with Project Managers and Client Solutions Specialists in Bogotá, and drive retention, expansion, and disciplined pipeline management while adhering to compliance