Account Manager (US Market)

Arches; Bogotá ciudad; Híbrido; COP 120.000.000 - 180.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13th Month Salary

Performance-based annual increases

Equity potential

Relocation support (visa, housing)

Descripción de la vacante

Arches in Bogotá is seeking an Account Manager, US Clients to join our founding team. You will own a portfolio of high-value US client accounts across strategy firms, private equity, and corporate strategy groups, serving as the primary commercial bridge.

You will translate client needs into actionable engagements, collaborate with Project Managers and Client Solutions Specialists in Bogotá, and drive retention, expansion, and disciplined pipeline management while adhering to compliance

Formación

• 3+ years of B2B account management, client success, professional services, or commercial client-facing experience.
• Proven ability to retain, manage, and measurably grow enterprise client relationships over time.
• Strong business judgment and confidence engaging with senior decision-makers in high-stakes environments.
• Native or Fluent English (written and spoken) is required; able to lead US client calls and write executive emails.
• Organized and detail-oriented with practical experience using CRMs and performance data to prioritize daily account strategy.

Responsabilidades

• Own Account Portfolios: serve as the primary contact for key users, project leads, and decision-makers across assigned US client accounts.
• Drive Retention & Expansion: monitor account activity to identify upsell opportunities and expand usage across departments.
• Lead Business Reviews: conduct regular client check-ins, performance reviews, and feedback sessions.
• Translate Client Needs: understand complex requests, clarify priorities, and establish clear delivery expectations.
• Partner with Client Solutions: collaborate with Project Managers and Client Solutions Specialists in Bogotá to turn briefs into engagements.
• Risk Mitigation: identify and resolve service delivery issues with clear communication when timelines are at risk.

Conocimientos

Account management

Client relationships

Commercial acumen

English proficiency

CRM skills

Educación

Bachelor’s degree

Descripción del empleo

WHO WE ARE

Arches connects strategy consulting firms, Private Equity firms, and Hedge Funds with the expertise they need to make better decisions.

Since 2019, we've grown from a startup to a global team of 170+ professionals across Asia, secured $6 million in funding, and become a trusted partner for the world's leading firms.

Our experts support critical business decisions through Commercial Due Diligence, Market Research, Value Creation strategies, and more.

We're now expanding to Colombia in 2025 to better serve our US clients. This new office will be our key hub for the Americas, creating exciting opportunities for talented professionals who want to grow with us.

Learn more about us: https://www.linkedin.com/company/arches-expert-network-service/

ABOUT THE ROLE

• Location: Bogotá, Colombia


• Employment Type: Full-Time | On-Site/Hybrid


• Compensation: Competitive Base Salary + Variable Incentive Bonus + Executive Benefits

As Arches rapidly expands its regional footprint in North America, we are seeking an Account Manager, US Clients to join our founding operational team in Bogotá.

In this commercial and client-centric role, you will directly own a portfolio of high-value US client accounts across strategy consulting firms, investment funds, and corporate strategy teams. You will serve as the primary commercial bridge - understanding your clients' unique research needs, ensuring flawless execution alongside our local Client Solutions team, and proactively expanding our account footprint.

KEY RESPONSIBILITIES

Client Relationship Management & Growth

• Own Account Portfolios: Serve as the trusted primary contact for key users, project leads, and decision-makers across assigned US client accounts.


• Drive Retention & Expansion: Monitor account activity to identify upsell opportunities, reactivate dormant users, expand usage across departments, and introduce new Arches solutions.


• Lead Business Reviews: Conduct regular client check-ins, performance reviews, and feedback sessions to build long-term enterprise loyalty.

Operational Delivery & Cross-Team Alignment

• Translate Client Needs: Understand complex incoming research requests, clarify priorities, and establish clear delivery expectations.


• Partner with Client Solutions: Collaborate closely with Project Managers and Client Solutions Specialists in Bogotá to turn client briefs into successful expert engagements.


• Risk Mitigation: Proactively identify and resolve service delivery issues, ensuring clear and transparent communication when timelines are at risk.

Commercial Discipline & Pipeline Management

• Account Planning: Maintain accurate account plans, client activity records, revenue forecasts, and opportunity pipelines within our CRM.


• Compliance: Ensure all engagement activity strictly adheres to client-specific compliance rules and Arches global compliance standards.


• Feedback Loop: Gather and share client insights with internal sales, operations, and product teams to drive continuous service improvement.

WHAT SUCCESS LOOKS LIKE

• Target Achievement: Assigned US accounts consistently hit or exceed revenue, user activation, and portfolio expansion targets.


• Client Satisfaction: Clients experience clear communication, high responsiveness, and consistently exceptional service quality.


• Account Health: Active user numbers expand within accounts, with accurate forecasting and clear visibility into pipeline growth.


• Proactive Problem Solving: Delivery bottlenecks are spotted early, taken ownership of, and resolved smoothly.

QUALIFICATIONS

Required

• Experience: 3+ years of B2B account management, client success, professional services, or commercial client-facing experience.


• Track Record: Proven ability to retain, manage, and measurably grow enterprise client relationships over time.


• Commercial Acumen: Strong business judgment and confidence engaging with senior decision-makers in high-stakes environments.


• English Proficiency: Native or Fluent English (written and spoken) is required. You can confidently lead a US client call and write crisp, professional executive emails independently.


• Data & CRM Skills: Organized and detail-oriented with practical experience using CRMs and performance data to prioritize daily account strategy.


• Education: Bachelor’s degree or equivalent practical experience.

Preferred (Nice to Have)

• Experience in the Expert Network Services (ENS), management consulting, executive search, market research, SaaS, or financial services industries.


• Direct experience supporting US consulting firms, private equity funds, or corporate strategy teams.


• Comfort collaborating across international teams, cultures, and time zones.

COMPENSATION & BENEFITS

Executive Compensation

• Competitive Base Salary with performance-based annual increases.


• Annual Performance Bonus tied to business results.


• 13th Month Salary.


• Potential for equity participation for exceptional performers.

Comprehensive Benefits

• 15 days annual leave + 18 public holidays + additional paid leave for significant life events.


• 8 days of sick leave.


• Executive Self-development Budget.

Relocation Support

• Visa sponsorship and processing.


• Accommodation support.


• Cultural integration support.

CAREER TRAJECTORY

This role positions you for executive advancement as we scale our Americas operations. Potential growth paths include:

• Head of Sales Americas.


• Head of Growth.


• Other C-suite opportunities as we expand.

Join us in democratizing expertise and building the future of knowledge access. As a founding leader in our Bogota office, you’ll help shape not just a regional hub, but the future of our global organization.