US Accounts Manager — Growth & Retention (Bogotá)

Hrmos; Bogotá; Hybrid; COP 287,751,000 - 415,641,000; Full time

Benefits offered by this job

Competitive base salary

Annual performance bonus

13th month salary

Equity potential

Job summary

Arches is expanding its Bogotá office and seeks an Account Manager for US clients. You will own a portfolio of high‑value accounts, ensure flawless delivery with local teams, and drive revenue growth.

You will partner with project managers, manage CRM data, and communicate effectively with senior executives across borders. Fluency in English is required, and a background in B2B services will help you lead cross‑functional initiatives and grow enterprise relationships.

Qualifications

• 3+ years of B2B account management, client success or related roles.
• Proven ability to retain and grow enterprise client relationships.
• Strong business judgment when engaging with senior decision-makers.
• Native or fluent English (written and spoken).
• Structured, CRM‑driven approach to account planning and forecasting.

Responsibilities

• Own US account portfolios and serve as primary client contact.
• Identify upsell opportunities and expand usage across departments.
• Lead business reviews and gather client feedback for service improvement.
• Translate client needs into actionable briefs with cross‑functional teams.

Skills

B2B account mgmt

Client success

CRM proficiency

Executive communication

Business acumen

English fluency

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

Arches is expanding its Bogotá office and seeks an Account Manager for US clients. You will own a portfolio of high‑value accounts, ensure flawless delivery with local teams, and drive revenue growth.

You will partner with project managers, manage CRM data, and communicate effectively with senior executives across borders. Fluency in English is required, and a background in B2B services will help you lead cross‑functional initiatives and grow enterprise relationships.