Trilingual Team Lead: Mentorship & Growth Leader

TaskUs; Medellín; On-site; COP 55,000,000 - 80,000,000; Full time

Job summary

TaskUs is seeking a Team Lead in Medellín to mentor and guide a high-performing team within a fast-paced BPO environment. You will implement escalation processes, drive performance, and foster career growth while maintaining strict confidentiality and quality standards.

Strong English and Portuguese skills are required. The role emphasizes strategic thinking, data-driven decision making, and proactive communication to align team efforts with client goals.

Qualifications

• 1 year of prior relevant people management experience in the BPO or call center industry.
• Portuguese and English B2.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Experience providing constructive criticism and implementing corrective action plans.
• High-level understanding of customer confidentiality standards and passion for teammate development.

Responsibilities

• Provide mentorship, guidance, and career development to members of your team.
• Implement escalation channels by mutually agreed-upon procedures.
• Lead a high-performing team through a transition to build scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

Skills

People management

BPO experience

Portuguese (B2)

English (B2)

Analytical thinking

Problem solving

Job description

TaskUs is seeking a Team Lead in Medellín to mentor and guide a high-performing team within a fast-paced BPO environment. You will implement escalation processes, drive performance, and foster career growth while maintaining strict confidentiality and quality standards.

Strong English and Portuguese skills are required. The role emphasizes strategic thinking, data-driven decision making, and proactive communication to align team efforts with client goals.