Trilingual Team Leader (French+ENG+ESP)(BPO/Call Center EXP)(Remote position)

TaskUs Outsourcing Philippines, Inc.; Medellín; Remote; COP 33,480,000 - 66,960,000; Full time

Job summary

TaskUs in Medellín is seeking a Team Leader to mentor and guide a fast-growing team in a dynamic BPO environment. You will drive career development, implement clear escalation procedures, and lead teams through transitions to scalable solutions to enhance customer experiences.

The role requires strong analytical and communication skills, with Portuguese and English at B2 level. A People First culture and opportunities for internal mobility are core to TaskUs’ global approach to growth.

Qualifications

• Minimum 1 year of people management experience in a BPO or call center.
• Proficiency in Portuguese and English at B2 level.
• Strong analytical and creative problem-solving skills.

Responsibilities

• Provide mentorship, guidance, and career development to team members.
• Implement escalation channels by mutually agreed-upon procedures.
• Lead a high-performing team through a transition to scalable problem-solving and technical capabilities.
• Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

Skills

People management

Portuguese (B2)

English (B2)

Analytical thinking

Problem solving

Communication

Feedback & coaching

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Team Leader do?

• Think of yourself as someone who will provide mentorship, guidance, and career development to members of your team, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch.
• As a Team Lead, you will provide mentorship, guidance, and career development to members of your team.
• You will implement escalation channels by mutually agreed-upon procedures.
• You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities that will enable the department to develop deeper, more scalable solutions.
• You will establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
• You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

Requirements:

• 1 year of prior relevant people management experience in the BPO or call center industry.
• Portuguese and English B2.
• A strategic thinker with strong analytical and creative problem-solving skills.
• Experience providing constructive criticism and implementing corrective action plans.
• A high-level understanding of customer confidentiality standards and also has a passion for the development of teammates.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Company Culture:

In TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step.