Medellin Operations Manager: Lead 150 FTEs & Clients

TaskUs; Colombia; On-site; COP 90,000,000 - 130,000,000; Full time

Job summary

TaskUs in Medellin is seeking an Operations Manager to lead the day-to-day operations of a team of up to 150 FTE, ensuring top-tier customer experience and strong client satisfaction. You will manage client relationships, present performance updates in reviews, mentor team leaders, and drive KPI improvements such as CSAT and resolution rate while scaling operations and retaining talent.

This on-site role requires B2 English and a background in call center management; we value flexible scheduling

Qualifications

• B2 English level or higher.
• Two plus years of managing supervisors in the call center environment; BPO experience is a plus.
• One plus year of client management experience.
• Bachelor degree in business administration or management.
• Excellent communication and presentation skills.

Responsibilities

• Manage day-to-day operations and a team of up to 150 FTE; reporting to Sr. Operations Manager.
• Own client relationships, be the point of contact, provide updates, and present in reviews.
• Collaborate with team leaders to ensure skills and knowledge for success.
• Ensure KPIs (CSAT, AHT, Resolution rate) are met and drive innovation.
• Scale operations, drive performance, and foster employee retention.

Skills

B2 English

People management

Communication skills

Presentation skills

Education

Bachelor's degree in business administration or management

Job description

TaskUs in Medellin is seeking an Operations Manager to lead the day-to-day operations of a team of up to 150 FTE, ensuring top-tier customer experience and strong client satisfaction. You will manage client relationships, present performance updates in reviews, mentor team leaders, and drive KPI improvements such as CSAT and resolution rate while scaling operations and retaining talent.

This on-site role requires B2 English and a background in call center management; we value flexible scheduling