Bilingual Team Leader (PT/EN) – BPO/Call Center

TaskUs Outsourcing Philippines, Inc.; Medellín; Remote; COP 33,480,000 - 66,960,000; Full time

Job summary

TaskUs in Medellín is seeking a Team Leader to mentor and guide a fast-growing team in a dynamic BPO environment. You will drive career development, implement clear escalation procedures, and lead teams through transitions to scalable solutions to enhance customer experiences.

The role requires strong analytical and communication skills, with Portuguese and English at B2 level. A People First culture and opportunities for internal mobility are core to TaskUs’ global approach to growth.

Qualifications

• Minimum 1 year of people management experience in a BPO or call center.
• Proficiency in Portuguese and English at B2 level.
• Strong analytical and creative problem-solving skills.

Responsibilities

• Provide mentorship, guidance, and career development to team members.
• Implement escalation channels by mutually agreed-upon procedures.
• Lead a high-performing team through a transition to scalable problem-solving and technical capabilities.
• Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

Skills

People management

Portuguese (B2)

English (B2)

Analytical thinking

Problem solving

Communication

Feedback & coaching

Job description

TaskUs in Medellín is seeking a Team Leader to mentor and guide a fast-growing team in a dynamic BPO environment. You will drive career development, implement clear escalation procedures, and lead teams through transitions to scalable solutions to enhance customer experiences.

The role requires strong analytical and communication skills, with Portuguese and English at B2 level. A People First culture and opportunities for internal mobility are core to TaskUs’ global approach to growth.