Trainer II

CNX; Bogotá; On-site; COP 42,000,000 - 64,000,000; Full time

Job summary

Concentrix in Bogotá, Colombia is seeking a Trainer II to deliver client-focused training for new hires and product updates, while mentoring trainers and reviewing curricula. The role requires strong communication skills, classroom facilitation, and ongoing assessment of training effectiveness.

The ideal candidate will maintain up-to-date product knowledge, collaborate with operations to ensure smooth transition of agents to production, and contribute to continuous learning and program

Qualifications

• Bachelor's degree in a related field with 2–4 years of relevant experience.
• Proven training methodologies and soft skills like communication, critical thinking, and time management.
• Strong written and verbal communication and proficiency in Microsoft Office.
• Ability to multi-task, prioritize, and meet deadlines under pressure.

Responsibilities

• Deliver client-focused training for new hires and updates.
• Mentor Program Ready Trainers and review curricula.
• Evaluate training programs using feedback methods.
• Facilitate classroom sessions with diverse delivery modalities.
• Coordinate with operations to transition agents to production.
• Maintain product knowledge through meetings and side-by-side observations.

Skills

Training delivery

Curriculum development

Coaching

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Title:

Trainer II

Job Description

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Essential Functions/Core Responsibilities

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Candidate Profile

• Bachelor’s Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop good relationships

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

Analyzes possible solutions using standard procedures and principles

Builds knowledge of the organization, processes and customers Solves a range of straightforward problems

Receives a moderate level of guidance and direction

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

COL Bogata - Plaza Titan

Language Requirements:

Time Type:

Full time