Training Lead: Curriculum & Mentorship Specialist

CNX; Bogotá; On-site; COP 42,000,000 - 64,000,000; Full time

Job summary

Concentrix in Bogotá, Colombia is seeking a Trainer II to deliver client-focused training for new hires and product updates, while mentoring trainers and reviewing curricula. The role requires strong communication skills, classroom facilitation, and ongoing assessment of training effectiveness.

The ideal candidate will maintain up-to-date product knowledge, collaborate with operations to ensure smooth transition of agents to production, and contribute to continuous learning and program

Qualifications

• Bachelor's degree in a related field with 2–4 years of relevant experience.
• Proven training methodologies and soft skills like communication, critical thinking, and time management.
• Strong written and verbal communication and proficiency in Microsoft Office.
• Ability to multi-task, prioritize, and meet deadlines under pressure.

Responsibilities

• Deliver client-focused training for new hires and updates.
• Mentor Program Ready Trainers and review curricula.
• Evaluate training programs using feedback methods.
• Facilitate classroom sessions with diverse delivery modalities.
• Coordinate with operations to transition agents to production.
• Maintain product knowledge through meetings and side-by-side observations.

Skills

Training delivery

Curriculum development

Coaching

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Concentrix in Bogotá, Colombia is seeking a Trainer II to deliver client-focused training for new hires and product updates, while mentoring trainers and reviewing curricula. The role requires strong communication skills, classroom facilitation, and ongoing assessment of training effectiveness.

The ideal candidate will maintain up-to-date product knowledge, collaborate with operations to ensure smooth transition of agents to production, and contribute to continuous learning and program