Trainer II: Expert Client-Focused Training & Certification

Concentrix Corporation; Bogotá; Hybrid; COP 36,000,000 - 60,000,000; Full time

Job summary

Concentrix Corporation is seeking a Trainer II to deliver client-focused training for new hires and product updates. The role requires mentoring Program Ready Trainers, reviewing and updating curricula, and evaluating training programs using surveys and feedback methods.

You will facilitate engaging sessions, employ varied delivery methods, and ensure agents reach competency levels aligned with client needs. A Bachelor's degree and 2–4 years of relevant training experience are preferred.

Qualifications

• Bachelor's degree in related field; 2–4 years preferred.
• Experience in training methodologies and soft skills.
• Strong written and verbal communication; proficient with Microsoft Office.

Responsibilities

• Deliver client-focused training to new hires and ongoing updates.
• Coach and provide feedback to trainees and Ready Trainers.
• Prepare and present training materials using classroom, e-learning, and hands-on activities.
• Measure training effectiveness and suggest curriculum improvements.

Skills

Training methods

Soft skills

MS Office

Communication

Education

Bachelor's degree

Job description

Concentrix Corporation is seeking a Trainer II to deliver client-focused training for new hires and product updates. The role requires mentoring Program Ready Trainers, reviewing and updating curricula, and evaluating training programs using surveys and feedback methods.

You will facilitate engaging sessions, employ varied delivery methods, and ensure agents reach competency levels aligned with client needs. A Bachelor's degree and 2–4 years of relevant training experience are preferred.