Technical Support Engineer — Enterprise AI & Automation

Coupa; Bogotá; Presencial; COP 46.872.000 - 72.540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa seeks an enterprise software support professional to assist customers with how-to questions and troubleshoot production environments. You will collaborate with the Integration, Operations, and Customer Success teams to ensure customer success and build knowledge articles for self-help resources.

The role emphasizes strong Linux/Unix knowledge, scripting interest (Bash/Shell/Python), and familiarity with XML/XSLT/HTML and web technologies, coupled with excellent communication skills for

Formación

• Proven experience supporting enterprise software environments.
• Strong Linux/Unix fundamentals with scripting interest (Bash/Shell/Python).
• Familiarity with XML/XSLT/HTML and web technologies.

Responsabilidades

• Answer how-to questions for enterprise customers.
• Troubleshoot 1st and 2nd level technical issues.
• Collaborate with Integration, Operations, and Customer Success teams.
• Be responsible for customer production environments.
• Create knowledge articles for the knowledge base.

Conocimientos

Linux

Unix

Bash

Shell

Python

XML

XSLT

DOM

HTML

Communication skills

Enterprise software

Descripción del empleo

Coupa seeks an enterprise software support professional to assist customers with how-to questions and troubleshoot production environments. You will collaborate with the Integration, Operations, and Customer Success teams to ensure customer success and build knowledge articles for self-help resources.

The role emphasizes strong Linux/Unix knowledge, scripting interest (Bash/Shell/Python), and familiarity with XML/XSLT/HTML and web technologies, coupled with excellent communication skills for