Technical Support Engineer - 11848

Coupa; Bogotá; Presencial; COP 46.872.000 - 72.540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa seeks an enterprise software support professional to assist customers with how-to questions and troubleshoot production environments. You will collaborate with the Integration, Operations, and Customer Success teams to ensure customer success and build knowledge articles for self-help resources.

The role emphasizes strong Linux/Unix knowledge, scripting interest (Bash/Shell/Python), and familiarity with XML/XSLT/HTML and web technologies, coupled with excellent communication skills for

Formación

• Proven experience supporting enterprise software environments.
• Strong Linux/Unix fundamentals with scripting interest (Bash/Shell/Python).
• Familiarity with XML/XSLT/HTML and web technologies.

Responsabilidades

• Answer how-to questions for enterprise customers.
• Troubleshoot 1st and 2nd level technical issues.
• Collaborate with Integration, Operations, and Customer Success teams.
• Be responsible for customer production environments.
• Create knowledge articles for the knowledge base.

Conocimientos

Linux

Unix

Bash

Shell

Python

XML

XSLT

DOM

HTML

Communication skills

Enterprise software

Descripción del empleo

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

• Answer ‘how to’ technical and application configuration questions to our enterprise customers.
• Assist in troubleshooting 1st and 2nd level technical issues.
• Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success.
• Be responsible for customer production environments.
• Build 'knowledge articles' in Coupa’s knowledge base for customers' use.

• Excellent written and verbal communication skills.
• Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems.
• Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
• Ability to articulate solutions to complex technical problems clearly and simply.
• Experience working directly with external customers in a support environment, preferably in an enterprise software setting.

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month.
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.