Technical Service Analyst (Bogota, Colombia)

Fortive; Bogotá; Presencial; COP 40.000.000 - 70.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus eligibility

Descripción de la vacante

Fortive is seeking an administrative support specialist for its Advanced Sterilization Products division in Bogotá. The role focuses on coordinating technical service requests, scheduling engineers, and maintaining traceability data across Latin America.

Strong organization, communication, and bilingual English/Spanish are preferred. Responsibilities include processing service tickets, coordinating logistics for parts and calibration tools, and ensuring timely updates to customers and internal

Formación

• Customer care and service chain required.
• Info system registration and traceability required.
• End-to-end case and service management experience beneficial.

Responsabilidades

• Performs daily administrative support for technical service across Latin American countries.
• Registers service requests for ASP equipment and assigns engineers per schedule.
• Maintains traceability of equipment, parts, and service data in the information system.
• Supports logistics for spare parts and calibration tools movement.
• Captures customer satisfaction surveys and documents service activities.
• Collaborates with technical service, clinical demand generation, indirect channel, and logistics teams.

Conocimientos

Customer care

Info system registration

Service management

Contract validation

Risk analysis

Communication

Educación

Bachelor’s degree (Biomedical Engineering preferred)

Descripción del empleo

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We\'re honest about what\'s working and what isn\'t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Advanced Sterilization Products

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

• Bonus or Equity This position is also eligible for bonus as part of the total compensation package.

Key Responsibilities

• Performs daily administrative support activities for technical service across Latin American countries
• Receives and registers technical service requests associated with ASP commercialized equipment eligible for intervention, using the designated information system
• Assigns and schedules the available engineer according to the agenda for the required services
• Follows up on registered work orders to ensure agreed service levels are met according to the contract type, or escalates to local leadership if a potential risk is identified
• Reviews and records information provided by the commercial area regarding the location and registration of ASP commercialized equipment, and maintains traceability information for the generation of field services
• Supports the shipment process for spare parts required by field engineers and follows up with logistics for delivery. Escalates identified difficulties so they can be resolved by the appropriate area or role
• Records and maintains traceability of calibration and monitoring tools in the information system and supports logistics scheduling for their movement to and from the calibration provider
• Records requests for the acquisition of supplies or services in the information system and follows up through closure/invoicing
• Routes requests received through communication channels that are outside the scope of technical service to the appropriate area
• Communicates service scheduling to users/customers according to the agenda agreed with the field leader
• Responsible for capturing customer satisfaction surveys in accordance with the criteria established by the organization
• Compiles technical service support documentation for specific customers
• This position will work closely with technical service, clinical demand generation, indirect channel, and logistics areas
• This position may interact with customers by phone as part of its duties
• Actively participates in special projects and/or tasks as determined by technical service management

Education and Experience Requirements

• Minimum four (4) years of professional experience in areas such as technical service or supply chain
• Undergraduate university degree, bachelor’s degree, or equivalent, preferably related to Biomedical Engineering
• Intermediate conversational English proficiency (B1–B2)
• Spanish–Portuguese language skills desirable (A2)

Role and Competencies Requirements

• Customer care and service chain
• Information system registration and traceability
• End-to-end case and service management
• Validation of eligibility, contracts, and spare parts
• Identification of deviations
• Ability to operate with sound judgment and full autonomy in decision-making aligned with standards and the business
• Critical thinking
• Risk analysis
• Prioritization and sense of urgency
• Professional communication
• Operational reference point