Sr. Professional Services Consultant

Fortra; Colombia; Presencial; COP 188.561.000 - 282.841.000; Jornada completa

Descripción de la vacante

Fortra in Colombia seeks a Senior Professional Services Consultant to deploy software solutions for customers. This highly collaborative, customer-facing role travels extensively and delivers on-site and remote services, including training for clients and partners.

You will master product areas, troubleshoot, develop scripts, gather requirements, and guide junior team members. Excellent communication and the ability to build lasting relationships with diverse stakeholders are essential.

Formación

• 4-6 years of relevant consulting experience
• Strong communication with technical and non-technical audiences
• Willingness to travel extensively
• Ability to supervise and mentor others
• Independence and proactive prioritization

Responsabilidades

• Master at least one product and related applications.
• Troubleshoot customer issues and resolve problems.
• Develop custom scripts, utilities, or integrations.
• Gather infrastructure requirements and craft deployment procedures.
• Deliver services onsite and remotely for Fortra products.
• Mentor onboarding Technical Consulting team members and peers.
• Support complex client setups and usage scenarios.
• Operate with defined policy authority within area of expertise.
• Identify selling opportunities and strengthen customer relationships.
• Coordinate with stakeholders and manage expectations.

Conocimientos

Product mastery

Customer relationships

Troubleshooting

Scripting/Automation

Stakeholder management

Herramientas

Linux

Windows Server

SIEM

Descripción del empleo

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

The Senior Professional Services Consultant is responsible for deploying software solutions within our customer base in the field. This position is a customer-facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.

What You'll Do

• Technical mastery of at least one product with associated product applications OR one highly specialized field skill such as; integration with 3rd party products using APIs, NERC CIP solution delivery, or Information Systems Security
• Ability to troubleshoot technical issues to resolve customer problems
• Develop custom scripts, utilities, or integrations to fulfill customer needs
• Collect infrastructure technical requirements, create implementation and production deployment procedures for Fortra products to interoperate and work within customer's environment
• Understands department goals and current processes and can recommend the use of new or existing tools to achieve those goals.
• Deliver services and support both onsite and remote
• Assists in onboarding new Technical Consulting team members, as requested, by training him/her on processes and/or projects. Acts as the main mentor and go-to for the new hire. Is the first to field any culture or work-related questions.
• Supports new and existing clients in more complex set ups and usage scenarios of the purchased software.
• SME in one or more 3rd party technologies such as Linux, SIEM and Windows Server OS
• Authority to act within defined policies inside area of expertise/knowledge as directed
• Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers. Builds strong customer relationships that encourage additional services work with customers
• Called on to support junior members to manage external stakeholders through conflict resolution
• Deep knowledge and understanding of Windows OS, Linux/UNIX OS or IBMi
• Delivery of customer or partner facing product training
• Other duties as assigned

Qualifications

• 4-6 years of experience
• High level independence
• Advanced technical skills
• Ability to identify selling opportunities with customers and build strong relationships
• Excellent communication skills with both technical and non-technical audiences
• Actively seeks constructive feedback on own performance
• Ability to supervise others
• Executes tasks in a timely manner with minimal revisions needed
• Proactive, able to prioritize and solution oriented
• Knowledge and understanding of Windows OS, Linux/UNIX OS

At Fortra, we're breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.