Technical Account Manager

Global Blue by Shift4; Colombia; On-site; COP 120,000,000 - 160,000,000; Full time

Benefits offered by this job

Employee benefits

Team-building events

Annual Christmas celebration

Local benefits

Job summary

Global Blue by Shift4 is the leader in Tax Free Shopping solutions, driving seamless tax refunds and revenue for retailers through integrated commerce. The Technical Account Manager will lead complex integrations with merchants, payment providers, and vendors across LATAM, coordinating across internal teams to ensure successful deployments.

You will gather requirements, design integration flows, and manage UAT, go-live, and production support while building lasting partner relationships and

Qualifications

• 5+ years delivering IT/integration/technical project management in multinational settings.
• Experience with external customers, partners, or vendors.
• Strong understanding of system integrations, APIs, POS tech, and payment processing.
• Knowledge of EMV, PCI, ISO 8583 standards is preferred.
• Ability to interpret technical designs and integration flows.
• History of leading cross-functional, geographically distributed teams.
• Excellent project management, communications, and stakeholder skills.

Responsibilities

• Lead technical integration and implementation projects across LATAM.
• Manage end-to-end delivery: scope, timeline, budget, quality.
• Coordinate integrations involving POS, payment terminals, APIs, and partners.
• Serve as primary technical contact for merchants, vendors, and partners.
• Gather requirements, create specifications, and design integrations.
• Collaborate with Product, Technology, Commercial, and Operations teams globally.
• Plan UAT, rollout activities, and go-live support.
• Support production releases and incident coordination.
• Manage relationships with assigned merchants and vendors.
• Ensure smooth handover to Service and Support teams.

Skills

IT project management

Technical integration

Stakeholder management

Project coordination

Cross-functional teams

Communication

Vendor management

SQL/APIs

UAT and go-live support

Education

PMI/IPMA certification

Tools

Ticketing systems

Incident management

Excel automation

Programming basics (Java, C#)

Job description

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

What you will do. A glimpse into your role:

We are looking for a Technical Account Manager to lead the implementation and integration of Global Blue's Tax Free Shopping and Issuing Solutions.

In this role, you will partner with merchants, vendors, payment providers, and internal teams to deliver complex integration projects, ensuring successful deployments across multiple countries and stakeholders.

Every action has an impact. You will make a difference here if you:

• Lead technical integration and implementation projects across LATAM.
• Manage end-to-end delivery of projects, ensuring scope, timeline, budget, and quality objectives are achieved.
• Coordinate integrations involving POS systems, payment terminals, APIs, and external partners.
• Act as the primary technical contact for merchants, vendors, and strategic partners.
• Gather and maintain business and technical requirements, functional specifications, and integration designs.
• Collaborate with Product, Technology, Commercial, and Operations teams globally.
• Plan and execute User Acceptance Testing (UAT), rollout activities, and go-live support.
• Support production releases, incident coordination, and business-as-usual activities.
• Manage and develop relationships with an assigned portfolio of merchants and vendors.
• Ensure smooth transition of projects to Service and Support teams.

Key competencies to empower your journey. You'll drive towards success if you:

• 5+ years of experience delivering IT, integration, implementation, or technical project management initiatives in multinational environments.
• Experience working with external customers, partners, or vendors.
• Strong understanding of: System integrations and APIs, POS and retail technology, and Payment solutions and transaction processing
• Knowledge of payment industry standards such as: EMV, PCI, and ISO 8583
• Ability to understand technical designs, integration flows, and software specifications.
• Experience managing cross-functional and geographically distributed teams.
• Strong project management, communication, and stakeholder management skills.

Preferred Qualifications

• Experience in fintech, payments, banking, retail technology, or acquiring environments.
• Project Management certification (PMI, IPMA, or similar).
• Basic programming knowledge (Java, C#, or similar).
• Experience with Tax Free Shopping, VAT refund, or retail ecosystem solutions.
• Familiarity with ticketing systems and incident management processes.
• Excel automation or scripting knowledge.
• Languages: Spanish (native or professional fluency), English (fluent), and Portuguese is a plus

Together, we go further:

At Global Blue by Shift4, we believe exceptional results come from talented people working together in an environment where they can grow, innovate, and thrive.

Here's what you can expect:

• A role in a fast-growing global company shaping the future of Tax Free Shopping and international retail experiences.
• Opportunities for continuous learning, professional development, and internal career growth.
• A multicultural workplace with colleagues and stakeholders across multiple countries.
• A collaborative, supportive, and forward-thinking culture.
• Attractive employee benefits, including: Employee referral program, Team-building events, Annual Christmas celebration, Additional local benefits.

We embrace flexible and agile ways of working, champion work-life balance, and are committed to creating positive outcomes for our employees, clients, and communities.

Ready to make an impact?

Join us and help power the services behind millions of traveller experiences worldwide.