Technical Account Manager

920 CO10 CO10 Global Blue Americas Sucursal Colombia; Colombia; Remote; COP 90,000,000 - 140,000,000; Full time

Job summary

Global Blue Americas Sucursal Colombia is seeking an experienced IT Project Manager to lead cross‑border integration projects and implement Global Blue TFS solutions across the Americas. You will coordinate with technical teams, external partners, and internal stakeholders to ensure on‑time, on‑budget delivery.

The role requires a university degree, 5+ years of multinational IT project management experience, fluent English, native Spanish, and good Portuguese is a plus.

Qualifications

• University graduate
• IT educational background
• 5+ years of experience in managing IT multinational projects with external stakeholders
• Experience in working with virtual and distributed teams
• Native Spanish
• English language - fluent is a must
• Portuguese nice to have

Responsibilities

• Lead technical integration projects for Global Blue TFS solutions across the Americas
• Deliver Issuing Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services
• Manage integrations with POS systems, terminals and external partners
• Support the Commercial Organization with technical and process
• Gather and maintain business and technical requirements (BRS, basic designs)
• Coordinate with Global and Central product and technology teams
• Plan, coordinate, and execute thorough UAT, rollout, and go-live activities with internal and external stakeholders
• IT Management of assigned Merchants/Vendors portfolio
• Act as the main technical contact for external partners and internal stakeholders
• Support incident coordination, production releases, and BAU activities
• Ensure smooth handover to Field Service and Support teams
• Participate, as per business demand in Field Services activities, as part of IT merchant/Vendor management

Skills

IT project management

Multinational projects

Stakeholder management

English fluent

Spanish native

Portuguese nice to have

Excel skills

Scripting/automation

Education

University degree

Tools

Ticketing systems

PM tools

Excel

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Main duties and responsibilities

• Lead technical integration projects for Global Blue TFS solutions across the Americas
• Deliver Issuing Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services
• Manage integrations with POS systems, terminals and external partners
• Support the Commercial Organization with technical and process
• Gather and maintain business and technical requirements (BRS, basic designs)
• Coordinate with Global and Central product and technology teams.
• Plan, coordinate, and execute thorough User Acceptance Testing (UAT), rollout, and go-live activities with internal and external stakeholders.
• IT Management of assigned Merchants/Vendors portfolio
• Act as the main technical contact for external partners and internal stakeholders
• Support incident coordination, production releases, and BAU activities
• Ensure smooth handover to Field Service and Support teams
• Participate, as per business demand in Field Services activities, as part of IT merchant/Vendor management

Main KPI’s

• Integration coverage
• % of projects completed in time
• % of projects delivered on budget
• Stick to Partner Integration Project Management Process
• Business targets, as part of the predefined drivers

Background & Education

• University graduate
• IT educational background
• 5+ years of experience in managing IT multinational projects with external stakeholders
• Experience in working with virtual and distributed teams
• Native Spanish
• English language - fluent is a must.
• Portuguese nice to have.

Specific skills and knowledge

• Experience managing multi-country or multinational projects with external partners
• Strong understanding of system integrations, APIs, retail technology, POS or payment solutions
• Experience with EFT payment standards, ISO 8583, PCI, EMV within the retail or credit card industry preferred.
• Ability to understand and review technical designs and integration flows.
• Basic programming knowledge (e.g. Java, C#, or similar) sufficient to review specifications or code
• Solid knowledge of project management methodologies and tools
• Project Management Certification (PMI, IPMA) is a plus;
• Strong analytical, organizational, and problem-solving skills
• Proactive, independent, and self-motivated personality
• Ability to work independently and as part of a team and present ideas clearly and concisely;
• Client-oriented mindset with excellent communication skills
• Ability to work hands-on and dive into technical details when required
• Delivering complex projects involving cross functional and geographically dispersed teams
• Available to travel, (occasional) to attend meetings, training, presentations, etc.
• Familiarity with ticketing systems and incident management processes is a plus.
• Strong Excel skills; automation or scripting experience is a plus
• Experience with Tax Free Shopping, VAT refund systems, or retail technology is a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

WELCOME TO THE FUTURE OF COMMERCE

About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

A Global Leader in Financial Technology

75+ Countries $300+ Billion Processed Annually 300,000+ Customers 1,200+ Technology Integrations 5+ Billion Annual Transactions 100+ Payment Methods

Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation.

Meet the Executive Team

Shift4Cares

We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.

Join Our Team

Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team.