Talent Acquisition Manager

Confidential; Perímetro Urbano Barranquilla; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

A leading BPO provider is seeking a Talent Acquisition Manager for its Barranquilla site to manage high-volume recruitment and build strategic hiring infrastructure. The ideal candidate has over 5 years of experience in talent acquisition, particularly within BPO environments, with proven success in leading teams and meeting aggressive hiring targets. This role is crucial to support significant growth plans for 2026 and involves collaboration with various operational departments to ensure alignment and efficiency in recruitment efforts.

Formación

• 5+ years of talent acquisition experience, especially in a leadership role.
• Strong BPO or call center recruitment experience.
• Hands-on experience with ATS.
• Analytical skills to interpret data and drive decisions.

Responsabilidades

• Own and execute high-volume recruitment strategies.
• Partner with Operations, Training, and HR to align hiring with needs.
• Monitor and report on key recruiting metrics.
• Lead and develop recruiters and senior recruiters.
• Establish clear performance expectations, KPIs, and accountability standards.
• Conduct regular performance reviews, coaching sessions, and development planning.
• Build bench strength within the TA team to support future growth.

Conocimientos

Talent acquisition

BPO recruitment

Leadership

Analytical skills

Stakeholder management

Stakeholder management

ATS experience

Herramientas

Applicant Tracking Systems (ATS)

Descripción del empleo

Position Overview

We are seeking an experienced Talent Acquisition Manager to lead high-volume recruitment operations in our Barranquilla site as we prepare for significant growth and large-scale hiring ramps in 2026. This role will be responsible for managing end-to-end recruitment delivery, building scalable hiring strategies, and leading a team of recruiters to consistently meet aggressive hiring targets while maintaining quality, compliance, and a strong candidate experience.

The ideal candidate brings deep BPO recruitment experience, strong people leadership, and a data-driven mindset, with the ability to operate in a fast-paced, high-demand environment.

Key Responsibilities

• Own and execute high-volume recruitment strategies to support large agent classes and operational ramps.
• Translate workforce plans and hiring forecasts into actionable recruiting plans.
• Partner closely with Operations, Training, HR, and Workforce Management to align hiring timelines with business needs.
• Support hiring across multiple programs, including ramp-ups, backfills, and specialized roles as required.
• Lead, coach, and develop a team of recruiters and senior recruiters.
• Establish clear performance expectations, KPIs, and accountability standards.
• Conduct regular performance reviews, coaching sessions, and development planning.
• Build bench strength within the TA team to support future growth.

Operational Excellence & Process Management

• Ensure consistent use of ATS workflows, compliance standards, and documentation.
• Drive continuous improvement in recruiting processes to reduce time-to-fill and improve candidate quality.
• Partner with global or regional TA leadership on standardization initiatives and best practices.
• Support implementation of new tools, assessments, and sourcing strategies.

Data, Reporting & Metrics

• Monitor and report on key recruiting metrics including:
• Time-to-fill
• Interview-to-hire ratios
• Offer acceptance rates
• Class fill rates
• Recruiter productivity
• Use data to identify risks, forecast challenges, and proactively recommend solutions.
• Prepare regular hiring updates for site leadership and regional stakeholders.

Sourcing & Employer Branding

• Oversee sourcing strategies across job boards, social media, referrals, job fairs, and community partnerships.
• Support local employer branding efforts to ensure strong market visibility in Barranquilla.
• Partner with marketing or regional TA teams on recruitment campaigns as needed.

Stakeholder Management

• Act as the primary TA point of contact for site leadership.
• Manage hiring manager expectations and ensure alignment on role requirements and timelines.
• Provide guidance and education to hiring managers on recruitment best practices.

Qualifications & Experience

• 5+ years of talent acquisition experience, with at least 2–3 years in a leadership or supervisory role.
• Strong BPO or call center recruitment experience, specifically supporting high-volume agent hiring.
• Proven experience managing large hiring ramps and fast-paced recruiting environments.
• Hands-on experience with Applicant Tracking Systems (ATS).
• Strong analytical skills with the ability to interpret recruiting data and drive decisions.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to work onsite and collaborate closely with operational leadership.

Preferred Qualifications

• Experience supporting multi-program or multi-client BPO environments.
• Exposure to regional or global TA structures.
• Experience implementing or optimizing recruiting processes.

Key Success Factors

• Ability to consistently deliver hiring results in high-pressure, high-volume environments.
• Strong people leadership with a focus on performance, accountability, and development.
• Comfort navigating ambiguity and rapidly changing hiring demands.
• Proactive, solutions-oriented mindset with strong business acumen.

Why This Role

This role is critical to the success of our Barranquilla site and upcoming growth plans. The Talent Acquisition Manager will play a key role in building scalable hiring infrastructure, developing recruiting talent, and ensuring we are prepared to meet ambitious hiring goals in 2026 and beyond.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative and Human Resources
• Staffing and Recruiting and Telephone Call Centers