Support Triage & Routing Specialist

Anvixa, LLC.; Bogotá; Híbrido; COP 87.336.244 - 122.270.742; Jornada completa

Descripción de la vacante

Anvixa, LLC. is seeking a Member of Technical Staff in Bogotá to join their Support Operations team. This role is vital in managing incoming support tickets, diagnosing requests, and routing them to the appropriate departments. Your ability to maintain organized records and follow up on tickets will be key to ensuring smooth operations.

Ideal candidates will have over 3 years of technical support experience, strong attention to detail, and be comfortable with ticketing tools. Join Anvixa to help refine our support processes!

Formación

• 3+ years of experience in technical support, ticket triage, or a related role.
• Strong organizational skills and attention to detail.
• Ability to quickly understand requests and determine the right department.

Responsabilidades

• Review and respond to incoming support tickets in a timely manner.
• Diagnose the nature of each request and route it to the appropriate department.
• Maintain clear, organized records of ticket status and resolution.

Conocimientos

Technical support experience

Organizational skills

Ticket triage

Ability to manage requests

Herramientas

Ticketing tools (e.g., Zendesk, Freshdesk)

Descripción del empleo

Anvixa, LLC. is seeking a Member of Technical Staff in Bogotá to join their Support Operations team. This role is vital in managing incoming support tickets, diagnosing requests, and routing them to the appropriate departments. Your ability to maintain organized records and follow up on tickets will be key to ensuring smooth operations.

Ideal candidates will have over 3 years of technical support experience, strong attention to detail, and be comfortable with ticketing tools. Join Anvixa to help refine our support processes!