Student Enrolment Advisor-External Consultant

Study Group; Colombia; A distancia; COP 30.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

An international education provider is seeking a Student Enrollment Advisor (External Consultant) in Colombia to manage the student journey from Lead to Arrival. Responsibilities include managing leads, guiding students through the enrollment process, and ensuring compliance with high standards. Candidates must have 3+ years of experience in sales or enrollment, strong CRM skills (Salesforce), and fluency in Spanish. This remote position offers a supportive and dynamic environment focused on student success.

Formación

• 3+ years demonstrable experience in sales, enrollment, or customer conversion roles.
• Strong commercial mindset with outcome focus.
• CRM proficiency (e.g., Salesforce).
• Fluency in Spanish.

Responsabilidades

• Manage inbound and outbound leads through the full recruitment funnel.
• Own the student relationship from initial engagement through arrival.
• Ensure information accuracy and documentation integrity.
• Meet or exceed conversion, application, confirmation, and arrival targets.
• Own the student relationship from initial engagement through arrival.
• Maintain momentum to minimise attrition and deferrals.
• Forecast volume and outcomes using CRM data.

Conocimientos

CRM proficiency (e.g., Salesforce)

Fluency in Spanish

Ability to manage complex pipelines and multiple stakeholders

Strong commercial mindset with outcome focus

High attention to detail and process discipline

Herramientas

Salesforce

Descripción del empleo

Key Requirements

• CRM proficiency (e.g., Salesforce)

Contract Type

Full time, External Consultant.

Location

Colombia - Remote.

JOB OVERVIEW

The Student Enrollment Advisor (External Consultant) is the primary owner of the student journey from Lead to Arrival. The role exists to drive demand conversion, optimise enrollment outcomes, and scale revenue growth while maintaining high student experience and compliance standards. SEAs retain end-to-end ownership.

Scope & Ownership

End-to-end ownership: Lead → Arrival

ABOUT THE ROLE

Demand Conversion & Sales Execution

• Manage inbound and outbound leads through the full recruitment funnel
• Deliver needs‑based advising and course/institution matching
• Convert enquiries into applications, offers, and confirmed acceptances
• Meet or exceed conversion, application, confirmation, and arrival targets

Student Journey Ownership

• Own the student relationship from initial engagement through arrival
• Guide students through application, offer, and confirmation processes
• Maintain momentum to minimise attrition and deferrals

Compliance & Quality

• Ensure information accuracy and documentation integrity
• Identify early signals of complexity or risk
• Adhere to playbooks, SLAs, and regulatory guidance

Pipeline & Performance Management

• Maintain accurate, timely CRM records (e.g., Salesforce)
• Actively manage pipeline health and ageing; forecast volume and outcomes
• Use data to prioritise effort and improve conversion efficiency

Stakeholder Collaboration

• Align with Regional Leads on market priorities and execution cadence
• Collaborate with Regional Lead to improve lead quality and conversion
• Partner with Admissions and Compliance to resolve issues rapidly

Key Performance Indicators (KPIs)

• Lead → Arrival conversion rate
• Enrollment volume and quality
• Student satisfaction

ABOUT YOU

• 3+ years demonstrable experience in sales, enrollment, or customer conversion roles
• Ability to manage complex pipelines and multiple stakeholders
• Strong commercial mindset with outcome focus
• High attention to detail and process discipline
• CRM proficiency (e.g., Salesforce)
• Fluency in Spanish

Desirable

• International education or regulated sales experience
• Familiarity with admissions and visa processes
• Experience with performance analytics and forecasting
• Fluency in Portuguese

Behavioural Competencies

• Results‑driven and accountable
• Customer‑centric with sound commercial judgement
• Comfortable in a targets‑driven environment
• Collaborative, disciplined, and data‑oriented

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face‑to‑face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country‑specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal‑opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.