Strategic Tech Account Manager, AI-Driven SaaS

Ellucian Company L.P.; Colombia; Presencial; COP 286.205.000 - 413.407.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

Wellness benefits

17 vacation days

Christmas bonus

Thrive Flex Program

Charitable days

Parental leave

Referral bonuses

Descripción de la vacante

Ellucian seeks a Technical Account Manager to guide higher‑education institutions through SaaS modernization. You will align Ellucian’s SaaS platform and AI capabilities with institutional priorities, driving measurable outcomes in modernization, process efficiency and student lifecycle success.

You will lead strategic engagements, architect improvements, and partner with internal teams to ensure service excellence and customer value across a portfolio of accounts.

Formación

• 3–5 years in a technical customer-facing or account management role in a SaaS, EdTech or higher‑education environment.
• Proven experience in a SaaS/cloud context (AWS, Azure, GCP) including services delivery, monitoring, integrations/APIs, cloud-native operations.
• Experience designing and operating AI-driven workflows, automation, predictive analytics and intelligent routing.
• Familiarity with generative‑AI tools to streamline tasks and boost productivity.

Responsabilidades

• Be the designated technical leader for a portfolio of higher‑education accounts and build trusted executive relationships.
• Lead modernization by defining current vs future state and executing the transition roadmap.
• Design and operationalize AI-enabled workflows and service-delivery processes.
• Provide best-practice architectural guidance on SaaS applications, integrations, APIs and cloud services.
• Lead incident and resilience management, coordinating across teams to improve reliability.
• Use analytics and telemetry to surface gaps, predict risk and suggest proactive optimizations.
• Collaborate across product, delivery, implementation, sales and support to drive customer success.
• Drive key metrics: usage growth, modernization milestones, SLA/SLO, CSAT, renewals.

Conocimientos

SaaS experience

Cloud experience

AI workflows

Generative AI tools

Monitoring tools

ITIL/ITSM understanding

Stakeholder management

Excellent communication

Cross-functional collaboration

Technical leadership

Herramientas

Datadog

CloudWatch

New Relic

ITIL

Linux

Descripción del empleo

Ellucian seeks a Technical Account Manager to guide higher‑education institutions through SaaS modernization. You will align Ellucian’s SaaS platform and AI capabilities with institutional priorities, driving measurable outcomes in modernization, process efficiency and student lifecycle success.

You will lead strategic engagements, architect improvements, and partner with internal teams to ensure service excellence and customer value across a portfolio of accounts.