Strategic Technical Account Manager — AI-Driven EdTech

Ellucian; Colombia; Presencial; COP 90.000.000 - 140.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance reimbursement

Life insurance

Wellness benefits

17 workdays vacation

Christmas bonus payout

Thrive Flex Program

5 charitable days

Diversity and inclusion programs

Parental leave

Employee referral bonuses

Descripción de la vacante

Ellucian seeks a Technical Account Manager to act as a strategic adviser for higher-education clients undergoing SaaS transformation. You will guide modernization efforts and align Ellucian’s SaaS platform, AI capabilities, and delivery ecosystem with institutional priorities to deliver measurable outcomes.

You will own a portfolio, drive cloud-native modernization roadmaps, orchestrate AI-enabled workflows, and partner with product, delivery, and support to ensure reliable service and strong

Formación

• 3–5 years in a technical customer-facing or account management role in a SaaS, EdTech or higher-education environment.
• Proven experience in a SaaS/cloud context (AWS, Azure, GCP) — including services delivery, monitoring, integrations/APIs, cloud-native operations.
• Experience designing and/or operating AI-driven workflows, automation, predictive analytics, intelligent routing or similar.
• Familiarity with generative-AI tools and workflow automation to streamline tasks and drive productivity.
• Hands-on familiarity with monitoring/log-management tools (Datadog, Amazon CloudWatch, NewRelic), and service-management/ITSM frameworks (ITIL, ITSM).
• Strong interpersonal, communication and relationship-building skills; able to translate technical jargon into business outcomes.
• Knowledge of higher-education institutional workflows is a strong plus.
• AWS certification(s) strongly preferred; Linux systems knowledge advantageous.

Responsabilidades

• Be the designated technical leader for a portfolio of higher-education accounts and build trusted executive relationships.
• Drive modernization by assessing current state, defining future state, and executing the transition roadmap.
• Design and operationalize AI-enabled workflows and service-delivery processes with internal teams.
• Guide Ellucian SaaS applications, integrations, and cloud services to meet institutional needs.
• Lead incident resolution and drive continuous improvement in service reliability.
• Use telemetry and analytics to surface gaps, predict risk, and suggest optimization opportunities.
• Coordinate across product, delivery, implementation, sales and support to ensure a seamless customer experience.

Conocimientos

SaaS Cloud

AI Workflows

APIs & Integrations

Datadog

CloudWatch

NewRelic

ITIL/ITSM

AWS Certification(s)

Linux OS

Herramientas

Datadog

Amazon CloudWatch

New Relic

Descripción del empleo

Ellucian seeks a Technical Account Manager to act as a strategic adviser for higher-education clients undergoing SaaS transformation. You will guide modernization efforts and align Ellucian’s SaaS platform, AI capabilities, and delivery ecosystem with institutional priorities to deliver measurable outcomes.

You will own a portfolio, drive cloud-native modernization roadmaps, orchestrate AI-enabled workflows, and partner with product, delivery, and support to ensure reliable service and strong