Staffing Recruiter

Provana; Medellín; On-site; COP 100,440,000 - 133,920,000; Full time

Job summary

Provana is seeking an experienced Staffing Recruiter to lead end-to-end recruitment for bilingual Collections and BPO roles on-site in Medellín. You will design targeted sourcing strategies and manage screening, interviews, and language assessments to ensure high-quality hires for demanding campaigns.

The role requires 3+ years in BPO staffing, English at C1 level, and strong ATS and sourcing tool proficiency.

Qualifications

• Minimum of 3 years of experience as a Staffing Specialist or Recruiter within the BPO / Contact Center industry.

Responsibilities

• Design and execute tailored sourcing and attraction strategies for bilingual Collections and BPO roles.
• Manage job postings, resume screening, competency-based interviews, language assessments, and candidate shortlist presentations to operations and clients.
• Evaluate candidates on negotiation skills, frustration tolerance, objection handling, and persuasive communication required for collections campaigns.
• Administer the ATS to maintain real-time pipeline visibility and track key talent acquisition metrics (time-to-fill, conversion rates, early turnover).
• Conduct objective, situational evaluations to verify C1 Advanced English language proficiency across written and verbal communication.
• Partner with Account Leads and Training teams to schedule and facilitate candidate handoffs into training waves.

Skills

Bilingual recruitment

End-to-end recruitment

Stakeholder management

Candidate assessment

Tools

Workable

Lever

Greenhouse

Taleo

LinkedIn Recruiter

Job description

Role Overview

We are seeking an experienced Staffing Recruiter with a strong background in the BPO industry to join our team on-site in Medellín. In this role, you will be responsible for leading the end-to-end recruitment, screening, and selection process for specialized talent in Collections / Debt Recovery operations. You will target high-performing bilingual candidates to meet demanding operational metrics and volume requirements while upholding strict quality and cultural fit standards.

Key Responsibilities

• Operative & Specialized Recruitment: Design and execute tailored sourcing and attraction strategies for bilingual Collections and BPO roles.
• Full-Cycle Selection Management: Manage job postings, resume screening, competency-based interviews, language assessments, and candidate shortlist presentations to operations and clients.
• Specialized Competency Assessment: Evaluate candidates on negotiation skills, frustration tolerance, objection handling, and persuasive communication required for collections campaigns.
• ATS & Data Management: Administer the Applicant Tracking System (ATS) to maintain real-time pipeline visibility and track key talent acquisition metrics (time-to-fill, conversion rates, early turnover).
• Language Proficiency Evaluation: Conduct objective, situational evaluations to verify C1 Advanced English language proficiency across written and verbal communication.
• Onboarding & Operations Alignment: Partner closely with Account Leads and Training teams to schedule and facilitate candidate handoffs into training waves.

Qualifications & Experience

• Experience: Minimum of 3 years of experience as a Staffing Specialist or Recruiter within the BPO / Contact Center industry.
• Domain Knowledge: Direct experience recruiting for Collections / Debt Recovery campaigns (prior experience with US or international debt collection campaigns preferred).
• Language Skills: C1 Advanced / Native-like English proficiency (fluent spoken and written capabilities will be evaluated during the recruitment process).
• Tool Proficiency: Demonstrated experience working with ATS platforms (Workable, Lever, Greenhouse, Taleo, or similar) and talent sourcing tools (LinkedIn Recruiter, local and international job boards).

Core Competencies

• Strong drive for achieving recruitment goals, SLAs, and target KPIs in fast-paced environments.
• Analytical mindset to identify candidates with high retention potential for demanding accounts.
• Excellent interpersonal skills and assertive communication style.