Bilingual Staffing Recruiter - Collections/BPO (Medellín)

Provana; Medellín; On-site; COP 100,440,000 - 133,920,000; Full time

Job summary

Provana is seeking an experienced Staffing Recruiter to lead end-to-end recruitment for bilingual Collections and BPO roles on-site in Medellín. You will design targeted sourcing strategies and manage screening, interviews, and language assessments to ensure high-quality hires for demanding campaigns.

The role requires 3+ years in BPO staffing, English at C1 level, and strong ATS and sourcing tool proficiency.

Qualifications

• Minimum of 3 years of experience as a Staffing Specialist or Recruiter within the BPO / Contact Center industry.

Responsibilities

• Design and execute tailored sourcing and attraction strategies for bilingual Collections and BPO roles.
• Manage job postings, resume screening, competency-based interviews, language assessments, and candidate shortlist presentations to operations and clients.
• Evaluate candidates on negotiation skills, frustration tolerance, objection handling, and persuasive communication required for collections campaigns.
• Administer the ATS to maintain real-time pipeline visibility and track key talent acquisition metrics (time-to-fill, conversion rates, early turnover).
• Conduct objective, situational evaluations to verify C1 Advanced English language proficiency across written and verbal communication.
• Partner with Account Leads and Training teams to schedule and facilitate candidate handoffs into training waves.

Skills

Bilingual recruitment

End-to-end recruitment

Stakeholder management

Candidate assessment

Tools

Workable

Lever

Greenhouse

Taleo

LinkedIn Recruiter

Job description

Provana is seeking an experienced Staffing Recruiter to lead end-to-end recruitment for bilingual Collections and BPO roles on-site in Medellín. You will design targeted sourcing strategies and manage screening, interviews, and language assessments to ensure high-quality hires for demanding campaigns.

The role requires 3+ years in BPO staffing, English at C1 level, and strong ATS and sourcing tool proficiency.