SRE I: Incident-Focused Automation Engineer

Backblaze External Website; Colombia; Remote; COP 350,129,000 - 477,449,000; Full time

Job summary

Backblaze is seeking a Systems Administrator/SRE to act as the primary contact for technical incidents, manage incident responses, and maintain pod health across data centers. The role emphasizes automation, monitoring, and rapid remediation using tools like Ansible, Git, and Jenkins.

You will join a team supporting Vault migrations and on-call rotations. You will work with cutting-edge storage infrastructure, implementing monitoring definitions, performing health checks, and driving process

Qualifications

• 2-4 years of hands-on experience in Systems Administration, Linux Operations, or SRE environments.
• Strong foundational understanding of Linux systems, command-line interfaces, network cabling/topologies, and IP network classifications.
• Analytical mindset with drive to learn, troubleshoot complex hardware/software interactions, and automate repetitive tasks.
• Excellent cross-functional communication and collaboration skills with both technical and non-technical stakeholders.

Responsibilities

• First Line of Defense: Act as the primary point of contact for customer-affecting technical issues and lead real-time incident resolution.
• Incident Management: Adhere to incident management protocols and drive post-mortems to capture process improvements and root-cause analyses.
• Monitoring & Alerting: Monitor and respond to Zabbix, Grafana and Opensearch alerts—taking direct remediation steps or managing escalations.
• Infrastructure & Pod Health: Ensure the health and reliability of storage pods across all sites (monitoring alert definitions, hardware replacement diagnosis, and configuration changes via Ansible and Git).
• Data Center Tech Support: Escalation point for Data Center Technicians regarding pod troubleshooting, deployment queries, migrations, and Ansible playbooks.
• Migrations & Provisioning: Manage pre-deployment configuration and testing for Vault systems, initiate Vault migrations, and perform health checks on migration pods.
• Code Deployments: Use Jenkins to deploy code updates across all environments.
• Network & Operations: Identify and document network IP assignments for deployments and track server farm releases/updates.
• Automation & Process: Identify opportunities to automate daily operational tasks and document workflow procedures.
• On-Call & Flexibility: Participate in an on-call rotation, with after-hours flexibility.

Skills

Systems administration

Linux operations

SRE

Networking basics

Automation

Communication

Tools

Ansible

Git

Jenkins

Job description

Backblaze is seeking a Systems Administrator/SRE to act as the primary contact for technical incidents, manage incident responses, and maintain pod health across data centers. The role emphasizes automation, monitoring, and rapid remediation using tools like Ansible, Git, and Jenkins.

You will join a team supporting Vault migrations and on-call rotations. You will work with cutting-edge storage infrastructure, implementing monitoring definitions, performing health checks, and driving process