Site Reliability Engineer I - Incident Response

backblaze; Colombia; On-site; COP 9,000,000 - 15,000,000; Full time

Job summary

Backblaze is seeking a Systems Administrator / SRE candidate with 2–4 years of hands-on Linux and incident-management experience. You will monitor alerts via Zabbix, Grafana, and Opensearch, maintain storage pod health, and implement automation with Ansible and Git.

You will also work with Vault migrations and code deployments using Jenkins. Ideal candidates are strong communicators with a proactive mindset, capable of working in a fast-paced, on-call environment across multiple data center

Qualifications

• 2–4 years hands-on experience in Systems Administration, Linux Operations, or SRE environments.
• Strong Linux fundamentals, CLI, networking knowledge, and IP classifications.
• Problem solving mindset with ability to automate repetitive tasks.
• Excellent cross-functional communication with technical and non-technical stakeholders.

Responsibilities

• Act as primary contact for customer-affecting technical issues and lead real-time incident resolution.
• Adhere to incident management protocols and drive post-mortems for improvements.
• Monitor and respond to Zabbix, Grafana, and Opensearch alerts with remediation or escalations.
• Maintain health of storage pods across sites; define monitoring and perform hardware diag changes via Ansible/Git.
• Serve as escalation point for Data Center Technicians on pod troubleshooting and migrations.
• Manage Vault configurations and migrations, plus health checks on migration pods.
• Use Jenkins to deploy code updates across environments.
• Identify network anomalies, document IPs for deployments, and track server releases.
• Seek opportunities to automate daily ops and document workflows.
• Participate in an on-call rotation with occasional after-hours work as needed.

Skills

Linux Administration

Incident Response

Automation

Monitoring

SRE Principles

Communication

Networking

Tools

Ansible

Jenkins

Git

Zabbix

Grafana

Opensearch

Job description

Backblaze is seeking a Systems Administrator / SRE candidate with 2–4 years of hands-on Linux and incident-management experience. You will monitor alerts via Zabbix, Grafana, and Opensearch, maintain storage pod health, and implement automation with Ansible and Git.

You will also work with Vault migrations and code deployments using Jenkins. Ideal candidates are strong communicators with a proactive mindset, capable of working in a fast-paced, on-call environment across multiple data center