Sr. HR Data & Support Specialist

Emapta Global; Bogotá; Remote; COP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

WFH

Laptop provided

20 vacation days

Global exposure

Upskilling program

Job summary

Emapta Global is seeking a Sr. HR Data & Support Specialist to enhance HR technology, employee lifecycle processes, and service excellence for US-based clients. This role offers permanent WFH flexibility, ongoing upskilling, and exposure to a global client base.

The ideal candidate will have 3–5 years of HR data management experience, strong Excel and HRIS skills, and a proven track record of improving HR workflows. Collaboration with offshore teams and adherence to SLAs are key.

Qualifications

• Bachelor's degree in HR or related field preferred.
• 3–5 years in HR, HR data management, or HR support.
• At least 1 year as an HR Data & Support Specialist with strong performance.

Responsibilities

• Identify opportunities for process improvement across functions to streamline operations.
• Serve as primary contact for offshore partner support; address questions and resolve issues.
• Train offshore partners on new processes and promote best practices across HR workflows.
• Collaborate with teams to gather feedback and implement process improvements.
• Support payroll, benefits, HR technologies, workers’ compensation, and unemployment as needed.
• Maintain HRIS and related systems, ensuring accurate data and timely updates.

Skills

HR data management

Microsoft Excel

CRM systems

Effective communication

Problem solving

Attention to detail

Education

Bachelor's degree in Human Resources or related field

Tools

HRIS Prism

CRM systems

Job description

Exceptional HR Talent Creates Lasting Impact Across American Workforce Solutions

Behind every successful workforce strategy is exceptional HR service and operational expertise. The Sr. HR Data & Support Specialist enhances HR technology, employee lifecycle processes, and service excellence across US businesses. Pursue a long-term global career with Emapta, combining international exposure, permanent WFH flexibility, continuous learning, and the Top 1% experience for Top 1% talent with lasting career stability.

Job Overview

• Employment type: Indefinite-Term Type Contract
• Work setup: Work From Home
• 5-day work week
• Work-from-home arrangement
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

Qualifications

• Bachelor's degree in Human Resources or a related field is preferred.
• 3 to 5 years of relevant experience in Human Resources, HR data management, HR support, or a related field.
• At least 1 year of experience as an HR Data & Support Specialist, with a consistent record of strong performance and a demonstrated commitment to professional growth.

Computer Skills

• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience with Human Resource Information Systems (HRIS); knowledge of Prism or a comparable platform is preferred.
• Knowledge of Customer Relationship Management (CRM) systems is preferred.
• Communication: Communicate clearly and concisely, listen actively, understand different perspectives, and propose appropriate solutions.
• Trust and Respect: Demonstrate honesty, professionalism, and respect in all interactions.
• Problem‑Solving: Anticipate and identify challenges, resolve issues efficiently, and seek assistance when necessary.
• Accountability: Fulfill commitments, demonstrate ownership, and accept responsibility for decisions, actions, and outcomes.
• Client Focus: Establish strong relationships with internal and external clients, understand their needs, and consistently meet or exceed expectations.

Your Daily Tasks

• Assist in identifying opportunities for process improvement across various functions and departments to streamline operations, eliminate inefficiencies, and implement best practices to enhance performance and outcomes
• Serve as the primary point of contact for offshore partner support, address questions, resolve issues, and ensure smooth day‑to‑day operations
• Train offshore partners on new processes, promote the effective adoption of best practices, and collaborate with HR leadership to streamline and simplify workflows to enhance the efficiency, productivity, and overall effectiveness of offshore operations and support continuous improvement initiatives
• Partner with team members and other departments to understand pain points, gather feedback, and identify opportunities for improvement, and serve as a resource for best practices, process design, and problem‑solving
• Support and consult with clients and worksite employees on a wide range of HR requests, including background checks, drug screens, job title creation, EEO‑1, VETS 4212, verification of employment (VOE), E‑Verify, direct deposit, HR invoices, and employee lifecycle updates
• Support payroll, benefits, HR technologies, workers’ compensation, unemployment, and other areas as required by client growth and operational needs
• Handle basic to complex HR inquiries, research and retrieve information, document activities in the case management system, and respond promptly in accordance with departmental SLAs and KPIs
• Complete requests with a high degree of accuracy, adhere to departmental procedures, and meet required deadlines
• Maintain compliance with federal, state, and local employment laws, regulations, and recommended best practices, and consult with internal Compliance and HR teams to review policies and practices
• Proactively communicate with internal client support teams regarding client‑related activities
• Follow up with clients regarding their requests and provide updates upon completion
• Maintain knowledge of human resource information systems (HRIS) and internal technologies, and assist with their utilization and maintenance, including time and attendance, labor management, payroll, and new hire onboarding systems

Other Duties

• Maintain knowledge of HR trends, best practices, regulatory changes, and employment laws
• Provide support to the Unemployment team as needed, including responses to wage audits, state separation notices, and other unemployment‑related functions
• Record client‑related activities in the Customer Relationship Management (CRM) system as required
• Assist with general administrative functions within the Human Resources department
• Interact consistently with others in a professional manner
• Participate in process improvement initiatives, contribute creative ideas, and identify opportunities to optimize efficiency and client experience
• Perform other duties as assigned

About the Client

Our client is an established US‑based professional employer organization delivering comprehensive HR outsourcing and workforce management solutions nationwide. Founded in 1995, they support businesses across all 50 states through payroll administration, employee benefits, regulatory compliance, recruitment, and workplace risk management. Their integrated HR technology and personalized services simplify complex workforce operations, strengthen employee experiences, and enhance organizational efficiency. With decades of industry expertise and a commitment to client success, they help businesses manage their workforce, support their people, and achieve sustainable growth.

Join the Top 1% Talent. A Better Career. A Better Life.

The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.

At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.

Since 2010, Emapta has helped transform global outsourcing through personalized solutions and seamless collaboration. Today, we're proud to support more than 1,200 clients worldwide with a community of over 13,000 talented professionals‑all united by one belief: exceptional talent can come from anywhere.