Partner Success Specialist

Confidential; Medellín; Presencial; COP 30.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

Confidential in Medellín, Colombia is seeking a Partner Success Specialist to nurture a portfolio of smaller resellers and deliver exceptional service. You will leverage your industry expertise to drive growth, collaborate with partner sales and internal teams on the product catalogue, and turn insights into actionable opportunities.

The role requires 3+ years in B2B or account management in tech/SaaS, fluency in Spanish and English, and strong CRM experience.

Formación

• 3+ years in B2B sales or account management in tech/SaaS.
• Fluency in Spanish and English (C1+).
• Experience with CRM tools and data-driven selling.

Responsabilidades

• Manage and nurture a portfolio of smaller resellers via phone and digital tools.
• Share market insights and translate trends into opportunities.
• Collaborate with partner sales and internal teams to optimize catalog and feedback loops.
• Develop selling strategies to promote growth and achieve quotas.
• Provide forecasts and maintain a healthy partner-led sales pipeline.

Conocimientos

B2B sales

Spanish & English

CRM tools

Account management

SaaS sales

Data insights

Herramientas

Salesforce

HubSpot

Descripción del empleo

We are seeking a dedicated Partner Success Specialist for one of our top technology accounts in Medellin, Colombia. You'll play a pivotal role in ensuring our partners' success by leveraging your industry expertise to drive outstanding results and deliver exceptional service. Join us in creating meaningful impacts in the tech industry!

You will

• Manage and nurture end-to-end a larger portfolio of smaller resellers through phone and digital tools.
• Stay updated with market & industry insights, competitive insights, Data Insights of assigned partners, understand market trends and turn them into actionable business opportunities.
• Collaborate with partner Sales Professionals and internal teams to handle the entire products catalogue, providing constant feedback to relevant internal and external stakeholders, adding value and making our brand the top choice.
• Establish strong selling strategy plans to promote sales growth, drive all relevant business unit initiatives.
• Engage in transactional & relationship selling to achieve quota.
• Provide accurate forecasts to management based on partner performance, engage with partners to manage & maintain an accurate sales pipeline, increase win-rate on partner-led opportunities, and ensure business growth.
• Navigate and resolve problems and provide timely response and resolution of partner queries. Identify potential show-stoppers.
• Actively develop strategic relationships with key partners.
• Conduct business reviews with key resellers, to achieve quarterly Quotas.
• Proactively reach out & promote company offerings, leveraging a deep understanding of our service catalogue, drive up-/cross-sell where appropriate, grow key business areas within partner district.

You have

• 3+ years of work experience in B2B sales, consultative sales in a target driven environment or account management (ideally within a tech and/or SaaS PaS organizations)
• Fluency language requirements (C1 - Advanced) in Spanish and English.
• Salesforce, HubSpot experience or similar CRM tools.
• Proven ability to unlock high-potential budget opportunities and grow customer financial investment over time.
• Comfortable in a constantly changing fast paces start-up environment.
• Confident using technology and speaking on the phone and virtual meetings.
• Proven ability to influence others and create a sense of urgency.
• Willingness to commute to our site in Medellin.
• Customer-focused thinking approach to account management
• Proficient data literacy and utilization of insights to develop business initiatives
• Formulate objectives & priorities with partner for Business Planning creation
• Problem-solving and cross-functional collaboration to streamline and support the sales process.
• Leverages in-depth partner knowledge to develop and execute growth-focused sales strategies
• Skilled in leveraging performance metrics to assess partner effectiveness and guide business development strategies
• Leadership-level communication expertise to deliver tailored value proposition and gain trust