Partner Account Manager

Service Express; Bogotá; On-site; COP 60,000,000 - 120,000,000; Full time

Job summary

Service Express is seeking a Partner Account Manager to oversee channel partner administration, renewals, upgrades, and escalation. You will coordinate data center maintenance offerings and manage opportunities to drive revenue across partner organizations.

The role requires strong IT sales experience and the ability to articulate integrated solutions, with proactive collaboration across internal teams to align resources with partner needs.

Qualifications

• 5 years of sales experience, IT-oriented preferred.
• Ability to provide integrated solutions to prospects and customers.
• Experience with channel partners and managing renewals is a plus.

Responsibilities

• Pitch, qualify and close data center maintenance renewals and upgrades.
• Sell consultatively and recommend company solutions to prospects and clients.
• Manage opportunities through the full solution selling process.
• Identify decision makers and build relationships with multiple levels within accounts.
• Coordinate timely communications with partners via calls and on-site visits.
• Develop annual sales plans and drive quota attainment with the EVP of Sales.
• Coordinate and drive strategic conversations between territory reps and partners.
• Maintain CRM and report on pipeline of opportunities.

Skills

Sales experience

IT oriented sales

Channel partner management

Tools

CRM

Job description

The Partner Account Manager is responsible for channel partner administration, account renewals, upgrades, customer service and maintenance escalation activities. Also responsible for efficient and timely coordination of all channel partner support requirements.

What you’ll be doing:

• Effectively pitches, qualifies and closes data center maintenance contract renewals and upgrades using technical selling skills and offering knowledge to partners.
• Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers to their business issues.
• Manages opportunities throughout the entire solution selling process and leverages various sales tools and resources during the closing process.
• Identifies decision makers and influencers; identifies needs and develops relationships with many levels of personnel within accounts; interacts with individuals and groups in various types of roles.
• Initiates timely communications via phone calls and on-site visits as necessary.
• Develops annual sales plan in conjunction with EVP of Sales, which details activities to follow during the fiscal year, which will focus the Sales Associate on meeting or exceeding quota.
• Coordinates and drives strategic conversations and business initiatives between territory reps and partners.
• Develops, builds and reports on pipeline of opportunities by staying in touch with existing partner reps, field reps and territory reps.
• Completely understands competitive landscape, pricing, and proposal models.
• Determines when to involve additional company resources to address specific sales and technical issues.
• Documents activities in CRM program.
• Stays current with industry changes in technology and influences.
• Stays current with company’s objectives; may lead the company into new, profitable revenue streams.
• Adheres to all company policies, procedures and business ethics codes.
• Actively participates and contributes in training and educational programs offered to company employees.
• Routinely assesses time management effectiveness and addresses opportunities to operate more efficiently and effectively.
• Prepares reports.
• Assists with opportunity creation and revisions as needed.
• Responds to miscellaneous channel partner and customer requests.
• Relationships and Roles:
  • Proactively establishes and maintains positive, growing professional internal and external relationships that meet company core values.
  • Builds trust, values others, drives execution, fosters innovation, focuses on the customer, collaborates with others, solves problems creatively and demonstrates high integrity.
• Other duties as assigned.

What we’re looking for:

• Five (5) years sales experience, including IT oriented sales; knowledge of computers, servers, storage and the ability to provide an integrated solution to prospects and customers is helpful.