Shopper Insights Client Success Lead

dunnhumby Ltd.; Bogotá ciudad; Hybride; COP 133 920 000 - 223 200 000; Plein temps

Avantages offerts par ce poste

Private medical insurance

Life assurance

Employee Assistance Programme

Wellbeing resources

Long Service Awards

20 days annual leave

Résumé du poste

dunnhumby Ltd. is seeking a Shopper Insights Client Consultant in either Medellín or Bogota, Colombia, joining the Managed Analytics Services team.

The role focuses on onboarding and adoption programs, supplier relationships, and driving growth initiatives while ensuring consistent service delivery and SLA compliance. You will analyze usage data and KPIs, support onboarding of retailers, and contribute to go-to-market initiatives across our client base in Latin America.

Qualifications

• Experience identifying and implementing process improvements, automation opportunities, or operational tools that improve efficiency, consistency, and scalability across teams or markets.
• Experience within retail, CPG, SaaS, consulting, customer success or insights-led environments.
• Fluent English communication skills with confidence presenting, facilitating and training a range of audiences.
• Stakeholder management across multiple priorities, customers and internal teams.
• Analytical problem-solving with translating data and feedback into meaningful actions.
• Confident delivering client-facing projects independently while maintaining high service standards.

Responsabilités

• Deliver onboarding, training, adoption and engagement programmes for an assigned portfolio of suppliers.
• Facilitate webinars, office hours, virtual training sessions and structured support activities that drive customer success.
• Build strong relationships across supplier, retailer, product, consulting and commercial stakeholder groups.
• Analyse usage data, adoption metrics, operational KPIs and customer feedback to identify improvement opportunities and recommendations.
• Support retailer onboarding, proof of concept activities, new business initiatives and go-to-market programmes across our clients.
• Deliver Foundations Services for an assigned portfolio of suppliers, ensuring high-quality service delivery and SLA compliance.

Connaissances

Stakeholder management

Analytical thinking

Client leadership

Onboarding

Training & facilitation

Outils

CRM Systems

Description du poste

dunnhumby Ltd. is seeking a Shopper Insights Client Consultant in either Medellín or Bogota, Colombia, joining the Managed Analytics Services team.

The role focuses on onboarding and adoption programs, supplier relationships, and driving growth initiatives while ensuring consistent service delivery and SLA compliance. You will analyze usage data and KPIs, support onboarding of retailers, and contribute to go-to-market initiatives across our client base in Latin America.