Shopper Insights Client Lead: Onboard, Elevate & Grow

dunnhumby Ltd.; Medellín; Hybrid; COP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Private medical insurance

Life insurance

Employee assistance program

Wellbeing resources

Long service awards

20 days annual leave + holidays

Job summary

dunnhumby is seeking a Shopper Insights Client Consultant to join our Managed Analytics Services team in Medellín or Bogota. The role focuses on onboarding, adoption, and growth initiatives for suppliers, driving consistency, efficiency and service excellence across our client portfolio.

You will deliver onboarding, training, webinars and structured support while building strong relationships across supplier, retailer, product, and consulting stakeholders.

Qualifications

• Experience identifying and implementing process improvements to increase efficiency, consistency, and scalability.
• Experience in retail, CPG, SaaS, consulting, customer success or insights-led environments.
• Fluent English communication with confidence presenting and training.
• Strong stakeholder management across multiple priorities and teams.
• Ability to translate data and feedback into meaningful actions.

Responsibilities

• Deliver onboarding, training, adoption and engagement programmes for an assigned portfolio of suppliers.
• Facilitate webinars, office hours, virtual training sessions and structured support activities.
• Build relationships across supplier, retailer, product, consulting and commercial stakeholders.
• Analyze usage data, adoption metrics, KPIs and feedback to identify improvements and recommendations.
• Support retailer onboarding, proof-of-concept activities and go-to-market programmes.
• Deliver Foundations Services ensuring high-quality service delivery and SLA compliance.

Skills

Process improvement

Stakeholder management

Analytical thinking

Client-facing projects

Fluent English

Job description

dunnhumby is seeking a Shopper Insights Client Consultant to join our Managed Analytics Services team in Medellín or Bogota. The role focuses on onboarding, adoption, and growth initiatives for suppliers, driving consistency, efficiency and service excellence across our client portfolio.

You will deliver onboarding, training, webinars and structured support while building strong relationships across supplier, retailer, product, and consulting stakeholders.