Services Account Representative

Tetra Pak; Bogotá; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global opportunities

Training and development

Diversity and inclusion

Flexible working arrangements

Descripción de la vacante

Tetra Pak is seeking a Services Account Representative based in Bogota, Colombia. You will be the main customer contact for operational technical service, driving contract management and service coordination while supporting sales opportunities.

Traveling up to 20% to customer sites, you will collaborate with the Services Key Account Manager and other teams to ensure high-quality service delivery. This position is not sponsoring visas or relocation.

Formación

• Bachelor’s degree or engineering completed.
• Experience in customer service with direct contact with customers.
• Experience in sales administration tasks.
• Disciplined, analytic, customer- and sales-oriented mindset.

Responsabilidades

• Provide input to the sales strategy using internal and external data sources.
• Analyze and follow up sales opportunities and promote services with the Services KAM.
• Manage customer relationships from an operational perspective through structured communication.
• Analyze and follow-up customer satisfaction results with Services functions.
• Coordinate and follow up service events with customers.
• Support service contract execution and confirm resources for delivery.

Conocimientos

Customer service

Sales administration

Analytical

Disciplined

Customer-oriented

Communication

Educación

Bachelor's degree or engineering

Descripción del empleo

Job Title: Services Account Representative

Job Location: Bogota, Colombia

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet.

Job Summary

Tetra Pak is currently looking for a Service Account Representative to be responsible for the main customer contact for operational Technical Service. You will also be responsible for sales opportunity analysis, contract management, service coordination, and customer support. This position provides a strong foundation for working closely with customers and will provide continuing career opportunities within the company.

You will be travelling up to 20 % of your time to our customer sites.

The selected candidate will be based at our site in Bogota, Colombia.

Tetra Pak is not sponsoring work visas or relocation for this position.

What you will do

As Services Account Representative, you will:

• Provide input to the preparation of the sales strategy by using internal and external data sources;
• Analyze and follow up sales opportunities, and promote services based on customer information together with the Services Key Account Manager;
• Manage customer relationships from an operational perspective through structured communication;
• Analyze and follow-up customer satisfaction results together with Services' functions;
• Coordinate and follow up the service events with customers;
• Support the preparation of service contract execution and confirm resources for the delivery of services and service delivery control;
• Coordinate and follow-up Service Contract execution and Service Contract fulfillment;
• Support customer inquiries, respond, and channel them into the organization.

We believe you have

• Bachelor's degree or engineering completed;
• Previous experience in customer service with direct contact with customers;
• Experience in sales administration task or related;
• Core competences: disciplined, analytic, customer and sales-oriented;
• Excellent communication skills to communicate with people at all levels.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

This job posting expires on September 4th, 2026.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.