Customer Services Intern

Tetra Pak; Bogotá; Presencial; COP 12.276.000 - 18.972.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global landscape training

Diversity and inclusion focus

Flexible learning opportunities

Descripción de la vacante

Tetra Pak in Bogotá is seeking an intern to join the Internship Program, gaining real-world experience in customer service and data analysis. You will work under a mentor, receive onboarding, and contribute to reports, planning, and process improvements.

The role requires study in Business Administration, Economy or Engineering, English advanced, MS Office and Power BI, and availability January 2027 to June 2027; 8am-5pm, Monday to Friday, on-site.

Formación

• Bachelor studies in progress in Business Administration, Economy or Engineering.
• Desirable: MS Office proficiency (Excel, PowerPoint) and Power BI interest.
• Advanced English with fluent writing and speaking.

Responsabilidades

• Support Customer Service by generating reports and monitoring performance indicators.
• Assist with planning, communication follow-up, service events and onboarding processes.
• Process low-complexity quotations and respond to customer inquiries to aid sales.
• Perform data quality reviews and help ensure data accuracy and integrity.
• Analyze data, prepare reports and contribute to continual improvement initiatives.

Conocimientos

Microsoft Office

Power BI

Macros

Data analysis

Educación

Bachelor studies in progress

Herramientas

PowerPoint

Descripción del empleo

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

The Tetra Pak Internship Program aims to qualify potential student talents through the experience of real situations in the corporate world, offering opportunities for them to develop on a personal and professional level. Our approach prepares new talents to face their upcoming professional challenges. Upon joining our team, the intern will have the support of a network of colleagues and will be instructed and evaluated by a mentor, who will guide and accompany you in your day-to-day activities. In addition, we have an onboarding program designed to better prepare new trainees to put their full potential into action.

The position will be based in Bogotá, Colombia.

Tetra Pak is not sponsoring work visas or relocation for this position.

What you will do

• Support the Customer Service operation by generating reports, assisting with backlog management, collecting and consolidating labor hours, and monitoring operational performance indicators;
• Assist with customer service planning and coordination activities, including communication follow-up, maintenance events, service agreements, action orders, and customer onboarding processes;
• Support sales and service teams by processing low-complexity quotations, responding to customer inquiries, providing account planning inputs, and ensuring timely information flow across stakeholders;
• Perform data quality reviews, validation, and correction activities, helping to establish monitoring routines and preventive controls to maintain system data accuracy and integrity;
• Analyze operational and customer experience data, prepare reports and insights, support profitability tracking of service agreements, and contribute to continuous improvement and quality enhancement initiatives.

We believe you have

• Bachelor Studies in progress: Business Administration, Economy or Engineering;
• Desirable Skills / Knowledge: Microsoft Office (Excel & Power Point); knowledge of Scripts, Macros, Power BI or interest in data analysis, process improvement, and customer service operations.
  English Advanced - Can communicate fluently, with strong skills in both written and spoken English.
• Availability for internship: January 18 to June 14, 2027.
• Graduation expected: July 2027 or afterwards.
• Availability to work and commute to our site 8 hours per day, Monday to Friday, from 8 am to 5 pm, during the full internship program.

If all requirements are met prior, we will be happy to move forward with your application.

Steps of the process

• Application review (August 10 – September 4)
• Video interview (August 17 – September 25)
• Interview (September 28 – October 9)
• Admission (October 19 – October 30)
• Start Date January 18, 2027.

These are only estimated dates for the communication we will have with each candidate.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

This job posting expires on September 4, 2026.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.