ServiceNow ITSM/ITOM BA — Hybrid Role

Rockwell Automation (USA); Bogotá; Híbrido; COP 80 000 000 - 140 000 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mindfulness program

Volunteer PTO

Charity matching

Employee Assistance Program

Wellbeing program

Professional development library

Local benefits

Resumo da oferta

Rockwell Automation is seeking a ServiceNow ITSM/ITOM Business Analyst in Bogotá to bridge partners and technical teams. You will gather requirements, analyze processes, design solutions, and support SNOW modules with focus on automation and continuous improvement.

Ideal candidates have a bachelor’s degree, excellent English, and 5+ years in business analysis, with at least 2 years on SNOW ITSM/ITOM. The position offers hybrid work and comprehensive benefits.

Qualificações

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• Excellent English proficiency to communicate with people at all levels.

Responsabilidades

• Collaborate with partners to gather, analyze, and document requirements for SNOW ITSM and ITOM implementations and enhancements.
• Translate needs into functional specifications, user stories, and process flows, ensuring understanding of ITIL and best practices.
• Design and improve ITSM and ITOM processes, including Incident, Problem, Change, Request, Knowledge, and Configuration Management.
• Identify opportunities for process improvement and automation within the SNOW platform.
• Configure and customize SNOW modules, workflows, and scripts with development teams.
• Develop test plans, including SIT and UAT, to ensure solution quality and functionality.
• Create comprehensive documentation for requirements, technical specifications, and process flows.
• Provide training and support to end-users and IT teams on SNOW functionalities and best practices.
• Facilitate communication between partners, developers, and other IT teams for project delivery.
• Support project planning and coordination of SNOW projects.
• Monitor and report on SNOW applications performance and usage for continuous improvement.

Conhecimentos

SNOW ITSM ITOM

Requirements gathering

Process design

Agile methodologies

ITIL knowledge

Formação académica

Bachelor's degree in IT/CS/business

Ferramentas

Flow Designer

Studio IDE

Update Sets

SNOW Discovery

CMDB

IntegrationHub

REST APIs

SOAP APIs

Cloud discovery tools

Descrição da oferta de emprego

Rockwell Automation is seeking a ServiceNow ITSM/ITOM Business Analyst in Bogotá to bridge partners and technical teams. You will gather requirements, analyze processes, design solutions, and support SNOW modules with focus on automation and continuous improvement.

Ideal candidates have a bachelor’s degree, excellent English, and 5+ years in business analysis, with at least 2 years on SNOW ITSM/ITOM. The position offers hybrid work and comprehensive benefits.