ServiceNow ITSM/ITOM Solutions Analyst

Rockwell Automation

Puerto Bogotá

Hybrid

COP 60,000,000 - 100,000,000

Full time

5 days ago

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Benefits offered by this job

Mindfulness program access

Volunteer time off

Job summary

Rockwell Automation is seeking a ServiceNow ITSM/ITOM Business Analyst to bridge partners and technical teams. You will gather requirements, design processes, and support SNOW implementations with a focus on automation and continuous improvement.

Strong ITIL knowledge and English fluency are essential. You will collaborate across IT and business stakeholders, develop test plans (SIT/UAT), and create detailed documentation while enabling seamless knowledge transfer and user training.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
Strong English communication skills to interact with stakeholders at all levels.
Experience with ITIL processes and ServiceNow configuration is desirable.
Certification like CSA or CIS is a plus.

Responsibilities

Gather, analyze, and document requirements for SNOW ITSM and ITOM implementations and enhancements.
Translate requirements into functional specs, user stories, and process flows aligned with ITIL practices.
Design and improve ITSM/ITOM processes including Incident, Problem, Change, Request, Knowledge, and CMDB lifecycle management.
Configure and customize SNOW modules, workflows, and scripts in partnership with development teams.
Develop SIT/UAT test plans and create documentation for requirements and technical specs.
Provide training and support to end-users and IT teams on SNOW functionalities.