Senior ServiceNow Engineer — ITSM/ITOM Expert (Hybrid)

Rockwell Automation (USA); Bogotá; Hybrid; COP 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Mindfulness program

Volunteer time off

Volunteer donation matching

Employee Assistance Program

Wellbeing program

Job summary

Rockwell Automation seeks a seasoned Snow ITSM/ITOM developer to design, configure, and integrate ServiceNow modules. You will implement workflows, manage CMDB, and ensure data integrity while collaborating across IT teams in a hybrid work model.

The role requires 5+ years of hands-on SNOW experience, strong JavaScript and Glide scripting skills, and proficiency with REST/SOAP APIs. Cloud tools and SNOW certifications are a plus.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Excellent English proficiency and fluency to communicate with people at all levels.
• 5+ years hands-on SNOW development with ITSM and ITOM focus.
• Experience with API integrations (REST, SOAP) and SNOW IntegrationHub.
• Familiarity with SNOW Discovery, Event Management, and CMDB lifecycle management.
• Proficiency in JavaScript, SNOW Glide scripting, HTML, and CSS.
• Experience with cloud-native infrastructure and cloud discovery tools.
• SNOW certifications (CSA, CAD, ITSM, ITOM Implementation Specialist) preferred.

Responsibilities

• Develop and configure SNOW ITSM and ITOM applications, including Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB modules.
• Implement and improve workflows, business rules, UI policies, and automation for ITSM and ITOM processes.
• Design integrations with external systems (e.g., Active Directory, monitoring tools, cloud platforms) using REST, SOAP, and APIs.
• Manage and enhance the Configuration Management Database (CMDB), ensuring data integrity and understanding of the Common Service Data Model (CSDM).
• Manage SNOW Discovery and Service Mapping to identify and maintain Configuration Items (CIs).
• Troubleshoot and resolve complex issues related to SNOW ITSM and ITOM modules.
• Collaborate with IT teams, partners, and end-users to gather requirements and provide solutions.
• Maintain technical documentation for configurations, customizations, and integrations.
• Ensure compliance with IT security standards, best practices, and governance requirements.
• Participate in Agile development processes, including sprint planning, reviews, and daily stand-ups.

Skills

SNOW ITSM

SNOW ITOM

JavaScript

SNOW Glide scripting

HTML

CSS

REST APIs

SOAP APIs

Active Directory integration

Education

Bachelor's degree in Computer Science or IT

Tools

Flow Designer

Studio IDE

Update Sets

SNOW IntegrationHub

Job description

Rockwell Automation seeks a seasoned Snow ITSM/ITOM developer to design, configure, and integrate ServiceNow modules. You will implement workflows, manage CMDB, and ensure data integrity while collaborating across IT teams in a hybrid work model.

The role requires 5+ years of hands-on SNOW experience, strong JavaScript and Glide scripting skills, and proficiency with REST/SOAP APIs. Cloud tools and SNOW certifications are a plus.