Senior ServiceNow Engineer for ITSM/ITOM (Hybrid)

Rockwell Automation; Puerto Bogotá; Hybrid; COP 291,923,000 - 421,667,000; Full time

Benefits offered by this job

Calm mindfulness

Volunteer PTO

Donation matching

Employee Assistance Program

Wellbeing program

OnTrack courses

Digital course library

Hybrid work policy

Job summary

Rockwell Automation, Inc. seeks an experienced SNOW ITSM/ITOM Developer to design and optimize ServiceNow environments. You will implement workflows, integrations (REST/SOAP/APIs), and manage the CMDB within the CSDM framework.

The role requires 5+ years of SNOW development, strong JavaScript, Glide scripting, HTML/CSS, and ITIL/ITOM experience; collaboration across IT teams in a hybrid work setting is essential.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of hands-on SNOW development for ITSM/ITOM.
• Proficiency in JavaScript, SNOW Glide scripting, HTML and CSS.
• Experience with REST/SOAP integrations and API usage.
• Familiarity with CMDB lifecycle, ITIL concepts, and CMDB data models.

Responsibilities

• Design and implement SNOW ITSM and ITOM modules and workflows.
• Manage CMDB, Discovery, and Service Mapping with data integrity.
• Troubleshoot complex SNOW issues and provide solutions.
• Collaborate with IT teams and stakeholders; maintain technical docs.
• Participate in Agile sprint planning and reviews; ensure security practices.

Skills

SNOW ITSM

SNOW ITOM

JavaScript

Glide scripting

HTML

CSS

REST & SOAP APIs

ITSM ITOM concepts

Agile (Scrum/Kanban)

English proficiency

Education

Bachelor's degree in CS/IT

Tools

SNOW Flow Designer

Studio IDE

Update Sets

ACC (SNOW Agent Client Collector)

CMDB tools

Job description

Rockwell Automation, Inc. seeks an experienced SNOW ITSM/ITOM Developer to design and optimize ServiceNow environments. You will implement workflows, integrations (REST/SOAP/APIs), and manage the CMDB within the CSDM framework.

The role requires 5+ years of SNOW development, strong JavaScript, Glide scripting, HTML/CSS, and ITIL/ITOM experience; collaboration across IT teams in a hybrid work setting is essential.