Senior ServiceNow CSM & Field Service Tech Consultant

Slalom; Bogotá; On-site; COP 60,000,000 - 110,000,000; Full time

Job summary

Slalom is seeking a ServiceNow Technical Consultant in Bogotá to lead hands-on configuration, development, and integration for CSM engagements. You will collaborate with business and technology stakeholders, design technical solutions, and drive requirements into working platform capabilities across Workspace, portals, and playbooks.

You will own artifacts, participate in workshops, and mentor teammates while delivering high-quality platform outcomes in a demanding enterprise environment.

Qualifications

• 3+ years of ServiceNow configuration and development experience in enterprise environments.

Responsibilities

• Configure and develop ServiceNow CSM solutions across omnichannel intake, routing, and self-service.

Skills

ServiceNow configuration

CSM/FSM familiarity

Requirements gathering

Backlog management

Architectural design

Integration & API

Client communication

Testing & ATF

Education

Bachelor’s degree or equivalent

CSA Certification

CIS-CSM

CIS-DF

CIS-FSM

CSM Suite Certification

CIS-ITSM

Tools

Salesforce

Microsoft Dynamics

Genesys

NICE

Job description

Slalom is seeking a ServiceNow Technical Consultant in Bogotá to lead hands-on configuration, development, and integration for CSM engagements. You will collaborate with business and technology stakeholders, design technical solutions, and drive requirements into working platform capabilities across Workspace, portals, and playbooks.

You will own artifacts, participate in workshops, and mentor teammates while delivering high-quality platform outcomes in a demanding enterprise environment.