Senior Transport Network Operations Specialist

Capgemini Engineering; Colombia; Presencial; COP 100.440.000 - 156.240.000; Jornada completa

Descripción de la vacante

Capgemini LATAM is seeking a Transport Network Operations Specialist (N1.5) to provide advanced technical support for transport networks, diagnose complex incidents, and coordinate remote recovery actions with escalation teams.

You will analyze alarms, review performance metrics, and work with Huawei and Nokia equipment and field teams to drive rapid, thorough resolutions while mentoring N1 technicians and contributing to RCA and continuous improvement.

Formación

• Minimum 3 years in transport network support or operations, preferably in NOC/SNOC or Telefónica-aligned models.
• Experience with WDM/DWDM, SDH, and optical technologies; knowledge of OTN and MPLS-TP is a plus.
• Experience with Huawei and Nokia equipment families and their management systems.
• Strong problem-solving and communication skills for high-impact incidents and client/vendor coordination.

Responsabilidades

• Analyze and diagnose incidents escalated by N1 teams, validating severity, scope, topology and network impact to determine the appropriate course of action.
• Correlate alarms and events across transport network layers to identify primary alarms and root causes, focusing on WDM/DWDM and SDH technologies; work with Huawei/Nokia equipment.
• Review network performance parameters including Tx/Rx optical power, BER, Q-factor, interface and card status, and protection mechanism health.
• Coordinate resolution activities with N2/N3 engineers, Huawei and Nokia vendors, and field teams, ensuring clear communication throughout the incident lifecycle.
• Support N1 technicians through technical guidance, checklist development, knowledge transfer, and RCA documentation.

Conocimientos

WDM/DWDM

SDH

OTN

MPLS-TP

Huawei management systems

Nokia management systems

Incident management

Technical English

Herramientas

Huawei management systems

Nokia management systems

Descripción del empleo

Capgemini LATAM is seeking a Transport Network Operations Specialist (N1.5) to provide advanced technical support for transport networks, diagnose complex incidents, and coordinate remote recovery actions with escalation teams.

You will analyze alarms, review performance metrics, and work with Huawei and Nokia equipment and field teams to drive rapid, thorough resolutions while mentoring N1 technicians and contributing to RCA and continuous improvement.