Senior Tech Support Engineer — Intake & Orchestration

Coupa Software Inc.; Bogotá; Remote; COP 283,224,000 - 409,101,000; Full time

Benefits offered by this job

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Job summary

Coupa Software Inc. is seeking a Sr. Technical Support Engineer – Intake and Orchestration to support enterprise customers and partners.

You’ll troubleshoot complex API, webhook, and data‑integration issues, guide customers on best practices, and collaborate closely with Engineering and Product teams to drive improvements. This hands-on role starts with onboarding and structured training, serving as the voice of the customer for cross‑functional partners while ensuring top-tier service levels

Qualifications

• Bachelor's degree or equivalent work experience.
• 4+ years in technical support or similar customer-facing technical role with external enterprise customers.
• Familiarity with REST APIs, webhooks, and tools such as Postman and Jira.
• Exposure to Agentic AI workflows.
• Excellent English written and verbal communication skills.
• Customer-first mindset with ownership and ability to learn quickly in a fast-changing environment.

Responsibilities

• Provide technical support to enterprise customers and partners via Zoom, Slack, and email, meeting internal and customer-facing SLAs.
• Troubleshoot Intake and Orchestration ecosystem issues, including application and data integrations, APIs, and webhooks, and elevate to senior teammates or Engineering when needed.
• Reproduce customer issues and file clear, detailed bug reports for Engineering.
• Configure Intake and Orchestration to meet customer use cases, propose solutions, and flag areas of complexity for team input.
• Educate customers on Intake and Orchestration best practices and share their feedback with Product Management.
• Create Intake and Orchestration knowledge base articles and internal documentation.

Skills

4+ years in technical support

REST APIs familiarity

Webhooks familiarity

Postman/Jira experience

Agentic AI workflows exposure

Excellent English communication

Customer-first mindset

Education

Bachelor's degree or equivalent

Tools

Postman

Jira

Job description

Coupa Software Inc. is seeking a Sr. Technical Support Engineer – Intake and Orchestration to support enterprise customers and partners.

You’ll troubleshoot complex API, webhook, and data‑integration issues, guide customers on best practices, and collaborate closely with Engineering and Product teams to drive improvements. This hands-on role starts with onboarding and structured training, serving as the voice of the customer for cross‑functional partners while ensuring top-tier service levels