Remote Technical Account Manager for Enterprise Clients

Twilio; Colombia; Presencial; COP 192.455.735 - 288.683.603; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Remote work

Generous time off

Descripción de la vacante

Twilio is looking for an experienced Technical Account Manager to be the designated technical support engineering contact for our strategic customers. As a TAM you will be supporting customers during Pacific hours (9am to 6pm PT) and resolving complex technical problems with potentially very costly and far-reaching consequences.

The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s

Formación

• 4+ years of relevant experience.
• Strong knowledge of RESTful APIs and cloud solutions troubleshooting.
• Server-side languages: Java, Node.js, PHP, C#, Python; client-side JS with React/Redux.
• Troubleshooting network issues: TCP/UDP, SSL/TLS basics.
• Excellent communication to explain complex technical issues to diverse audiences.
• Ability to work with customers' developers and Twilio teams via Slack and JIRA.
• Strong time management, prioritization, and ability to work under pressure.
• Curiosity to understand how things work and drive product improvements.
• Customer-focused mindset with willingness to travel occasionally.

Responsabilidades

• Use technical and diplomatic skills to address customer issues and feedback to Product and Engineering.
• Collaborate with customers' developers, architects, and support personnel to resolve complex problems.
• Collaborate with teammates via Slack and file JIRAs to report bugs.
• Analyze customer trends, identify patterns, and drive improvements in support processes.

Conocimientos

RESTful APIs

Node.js

Java

Python

JavaScript

React/Redux

TCP/UDP

SSL/TLS basics

Communication skills

Time management

Prioritization

Problem solving

Customer-focused

Herramientas

Slack

JIRA

Descripción del empleo

Twilio is looking for an experienced Technical Account Manager to be the designated technical support engineering contact for our strategic customers. As a TAM you will be supporting customers during Pacific hours (9am to 6pm PT) and resolving complex technical problems with potentially very costly and far-reaching consequences.

The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s