Senior Technical Account Manager, Cyber Protect Services

Acronis International GmbH; Colombia; Remote; COP 120,000,000 - 180,000,000; Full time

Job summary

Acronis International GmbH is seeking a seasoned Technical Account Manager to serve as the primary technical contact for customers, guiding solution health, and proactively resolving issues with internal teams.

You will deliver Technical Account Management and project services, participate in pre-sales, and develop knowledge bases while advising on backup strategies and product roadmaps across MSP and enterprise environments.

Qualifications

• 5+ years hands-on experience configuring/operating complex corporate systems.
• Fluent in English and Spanish, both written and spoken.
• Experience with AI productivity tools (Copilot, Windsurf, etc.).
• Admin/troubleshooting experience in on-premise virtualization (VMware ESX, Hyper‑V).
• Knowledge of Windows Server, Linux, bash scripting, networks and security.
• Basic endpoints security (EDR) and incident response awareness.
• Familiarity with PgSQL, MS SQL, Oracle SQL, Exchange/Office 365.
• ITIL Foundation knowledge; certification is a plus.
• Excellent communication and stakeholder management skills.
• Willingness to travel up to 30%, including international travel.
• Experience with Microsoft Hosted Exchange, SQL, and virtualization ecosystems is a plus.
• Cybersecurity, RMM, backup and disaster recovery knowledge.
• Experience with Acronis Cyber Protect is a major differential.

Responsibilities

• Serve as the primary technical contact for customers and monitor solution health.
• Provide Technical Account Management and project delivery services.
• Participate in services pre-sale processes.
• Develop and update knowledge bases and hands-on experience with Acronis products.
• Build trusted relationships with customer IT/Operations teams at all levels.
• Design effective backup and business continuity strategies for customer environments.
• Advise on product features, roadmaps, and maintenance plans.
• Engage customers in evaluating new product versions and enhancements.
• Escalate and manage resolution of technical issues with support, R&D, and data center teams.
• Prepare executive summaries and root-cause analyses; gather and propose enhancements.
• Keep customers informed on tickets, incidents, and feature requests.
• Contribute to webinars, events, and the Professional Services organization.
• Size deployments and develop detailed implementation plans.
• Lead or assist deployments/configurations for MSP/enterprise environments.
• Deliver technical training and provide tailored documentation to IT teams.

Skills

English & Spanish communication

AI productivity tools

IT infrastructure knowledge

Virtualization & Linux basics

EDR & cybersecurity basics

customer relationship skills

travel readiness

Tools

VMware ESX

Microsoft Hyper-V

Windows Server

Linux scripting (bash)

PgSQL

Microsoft SQL

Oracle SQL

Hosted Exchange/AD/Office 365

Cybersecurity tools

Job description

Acronis International GmbH is seeking a seasoned Technical Account Manager to serve as the primary technical contact for customers, guiding solution health, and proactively resolving issues with internal teams.

You will deliver Technical Account Management and project services, participate in pre-sales, and develop knowledge bases while advising on backup strategies and product roadmaps across MSP and enterprise environments.