Senior Servicenow Technical Consultant / Tech Lead

Coes Enterprise Services Colombia S.A.S.; Bogotá; On-site; COP 193,274,000 - 322,123,000; Full time

Job summary

DXC Technology seeks a Senior ServiceNow Consultant to lead large-scale ITSM/ITOM transformations across LATAM. You will guide delivery teams, define architectures, and implement end-to-end ServiceNow solutions for enterprise environments.

You will collaborate with stakeholders, mentor engineers, and drive governance while integrating with external systems through REST, SOAP, and MID Server technologies.

Qualifications

• 5-7+ years in IT and 5+ years on ServiceNow consulting/implementation.
• Ability to lead technical implementation and support teams.
• Experience with ITSM/ITOM, Observability, and integrations.

Responsibilities

• Lead technical teams for ServiceNow implementations and support.
• Provide technical guidance, mentoring, and governance across projects.
• Design and deliver end-to-end ServiceNow solutions for enterprise environments.
• Collaborate with clients to define requirements and architecture.
• Configure Incident/Problem/Change/Request/Knowledge/Service Catalog modules.
• Implement ITOM and Observability, build integrations via REST/SOAP/MID Server.
• Develop portals, workflows, and automation using Flow Designer.

Skills

Technical leadership

Team management

Consulting mindset

Solution architecture

Client-facing experience

LATAM collaboration

Education

CSA (Certified System Administrator)

Tools

ServiceNow

REST/SOAP/APIs

MID Server

CMDB governance

Job description

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Role Overview

We are seeking a Senior ServiceNow Consultant with strong consulting, technical leadership, and solution architecture capabilities to join our LATAM team.

The ideal candidate combines hands-on ServiceNow expertise with the ability to lead implementation and support teams, acting as a technical reference for customers and delivery teams. The consultant should demonstrate deep knowledge of ITSM and ITOM, including ServiceNow Observability, as well as experience delivering enterprise-scale ServiceNow transformations across multiple modules.

This role requires close collaboration with clients, stakeholders, architects, and delivery teams to design, implement, and optimize ServiceNow solutions aligned with industry best practices.

Key Responsibilities

• Lead technical teams responsible for ServiceNow implementations and support services
• Provide technical guidance, mentoring, and governance throughout project lifecycles
• Design, develop, and implement end-to-end ServiceNow solutions across enterprise environments
• Collaborate with clients to define business requirements and solution architecture
• Configure and customize the full ServiceNow ITSM suite, including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB, and Asset Management modules
• Implement and support ITOM capabilities with emphasis on Observability
• Develop and manage integrations with external systems using REST, SOAP, APIs, and MID Servers
• Design and enhance ServiceNow portals and digital experiences
• Support CMDB governance, architecture, and continuous improvement initiatives
• Develop workflows, automations, and process orchestration using Flow Designer and platform capabilities
• Participate in presales activities, solution definition, effort estimation, and proposal support
• Support Agile delivery methodologies and continuous improvement initiatives

Required Qualifications

• 5-7+ years of overall IT experience
• 5+ years of strong ServiceNow consulting and technical implementation experience
• Proven experience leading technical implementation and support teams
• CSA (Certified System Administrator) - Mandatory
• Strong experience in:ServiceNow platform development and scriptingITSM implementation, configuration, and customization across all core modulesITOM implementation and supportServiceNow ObservabilityIntegrations (REST, SOAP, APIs, MID Server)Portal/UI developmentCMDB architecture, governance, and administrationWorkflow and automation design

Preferred Certifications

• ITIL Foundation Certification (highly desirable)
• Certified Application Developer (CAD)
• CIS-ITSM
• CIS-Discovery
• CIS-Service Mapping
• CIS-Event Management
• CIS-Data Foundations
• CSM or other ServiceNow professional certifications

Preferred Skills

• Technical leadership and team management capabilities
• Strong consulting mindset and customer-facing experience
• Solution architecture and enterprise design experience
• Exposure to Now Assist and Agentic AI capabilities
• Experience working in large-scale digital transformation programs
• Excellent problem-solving and stakeholder management skills
• Experience working in multicultural and distributed LATAM environments

Additional Requirements

• Must be based in Chile or Colombia, or willing to relocate
• Experience working in multinational delivery organizations
• Advanced Spanish required
• English proficiency strongly preferred

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.