Senior ServiceNow Process Consultant Remote Transformation

Bmns; Perímetro Urbano Barranquilla; A distancia; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Cognizant is seeking a Senior Business Process Consultant to optimize client processes, drive operational efficiency, and accelerate transformation using ServiceNow solutions. You will work with clients, delivery teams, process owners, and business development stakeholders to deliver meaningful outcomes.

The role involves leading design and workshops, supporting pre-sales, and translating business needs into actionable ServiceNow implementations across diverse industries.

Formación

• Bachelor’s degree or higher in IT, Engineering, CS, Business, or related field.
• 5+ years in business process analysis, design, and optimization.
• 3+ years hands-on experience with ServiceNow.
• ServiceNow CSA certification.
• ServiceNow BPF Implementation certification.
• ITIL v3 or v4 certification.
• Experience gathering requirements and leading stakeholder discussions.
• Strong knowledge of process design and measurement.
• Excellent communication and client-facing skills.

Responsabilidades

• Lead process assessment, design, and optimization initiatives for clients.
• Gather, analyze, and document business requirements for solution design.
• Develop process maturity roadmaps and improvement recommendations.
• Facilitate workshops and advisory sessions to align objectives with ServiceNow capabilities.
• Support pre-sales with solution design, estimations, and proposals.

Conocimientos

Business process analysis

Requirements gathering

Stakeholder facilitation

Client-facing consulting

Process improvement

Educación

Bachelor’s degree in IT/Engineering/CS/Business

Herramientas

ServiceNow platform

Visio

Descripción del empleo

Cognizant is seeking a Senior Business Process Consultant to optimize client processes, drive operational efficiency, and accelerate transformation using ServiceNow solutions. You will work with clients, delivery teams, process owners, and business development stakeholders to deliver meaningful outcomes.

The role involves leading design and workshops, supporting pre-sales, and translating business needs into actionable ServiceNow implementations across diverse industries.