Senior ServiceNow CSM & Field Service Consultant

Slalom; Colombia; Vor Ort; COP 120.000.000 - 160.000.000; Vollzeit

Zusammenfassung

Slalom is seeking a seasoned ServiceNow Technical Consultant to lead hands-on configuration, development, and integration for CSM engagements. You will work across cases, portals, and workspace configurations, collaborating with business and technology stakeholders to translate requirements into robust platform solutions.

You will bring 3+ years of ServiceNow experience, strong problem-solving, and a track record across multiple ServiceNow products, delivering through design, build, and testing

Qualifikationen

• 3+ years of ServiceNow configuration and development experience.
• Experience across multiple ServiceNow products including CSM, Field Service, and Portal.
• Ability to gather requirements and write user stories.
• Strong communication with stakeholders at all levels.
• Experience with enterprise integrations using REST and SOAP.
• Knowledge of data models, SLAs and workflows.

Aufgaben

• Configure and deliver ServiceNow CSM solutions across omnichannel case intake and routing.
• Build platform functionality including Flow Designer, UI Builder, and Workspace configuration.
• Design integrations between ServiceNow and adjacent enterprise systems using REST/SOAP.
• Own technical design artifacts and data models for engagements.
• Support testing cycles, deployment readiness, and hypercare post go-live.
• Mentor teammates on configuration, scripting, and best practices.

Kenntnisse

ServiceNow configuration

ServiceNow development

Requirements gathering

Stakeholder communication

Problem solving

Ausbildung

Bachelor's degree

Tools

Flow Designer

UI Builder

Performance Analytics

IntegrationHub

MID Server

REST APIs

SOAP APIs

Jobbeschreibung

Slalom is seeking a seasoned ServiceNow Technical Consultant to lead hands-on configuration, development, and integration for CSM engagements. You will work across cases, portals, and workspace configurations, collaborating with business and technology stakeholders to translate requirements into robust platform solutions.

You will bring 3+ years of ServiceNow experience, strong problem-solving, and a track record across multiple ServiceNow products, delivering through design, build, and testing